Next Gen CX for Financial Services

July 17 - 19, 2017

Renaissance Boston Waterfront Hotel, Boston, MA


 Amy Mendenhall
Amy Mendenhall Customer Experience Strategy Vice President UMB Bank

Day Two: Establishing A Governance Around CX

2:50 PM PANEL REMIX: Frontline Training: Getting Buy-in from the Face of Your Customer Experience Efforts

•    Enable your employees in frontline with tools to be focused on CX
•    Identify leaders in CX across the organization (call center, in-store, complaints department) and reward them for their efforts
•    Providing mentorship and coaching for employees to continually ensure their commitment to your CX efforts