Next Gen CX for Financial Services

July 17 - 19, 2017

Renaissance Boston Waterfront Hotel, Boston, MA

1.888.482.6012

 Daniel Long
Daniel Long Cxo Newtown Savings Bank


Day Two: Establishing A Governance Around CX

2:50 PM PANEL REMIX: Frontline Training: Getting Buy-in from the Face of Your Customer Experience Efforts

•    Enable your employees in frontline with tools to be focused on CX
•    Identify leaders in CX across the organization (call center, in-store, complaints department) and reward them for their efforts
•    Providing mentorship and coaching for employees to continually ensure their commitment to your CX efforts