Next Gen CX for Financial Services

July 17 - 19, 2017

Renaissance Boston Waterfront Hotel, Boston, MA

1.888.482.6012

 Karen Behboudi
Karen Behboudi Director Client Experience CI Investments


Day Two: Establishing A Governance Around CX

12:15 PM PANEL: Spare Me The Siloes: Breaking the Boundaries That Stunt Your Strategy

A siloed company is an unhappy company. Unfortunately that is where most companies within and outside the financial services industry find themselves. Your customer doesn’t think in siloes, so setting up each channel to work separately from one another can often lead to a disjointed experience. Join this session to hear more about how companies can:

•    Pinpoint the internal departments you need to collaborate within in order to have an end to end picture of your customer
•    Build relationships with these business partners and department heads in order to understand their priorities and help them understand yours
•    Instill the importance of customer experience across the organization with trainings and CX advocates
•    Create common objectives and organizational goals