'The conference was recommended by a colleague….and I’m so glad he coaxed me into it!'
I have an extensive background in customer experience solutions – prior to ADP, I was in a consultant position where I would analyze data and use the information gleaned to drive customer experience strategies. But ADP, being a financial entity, had its own unique challenges when it came to developing and implementing CX strategies. I was looking for a forum where I could meet and network with others in the industry….and then Avis, my colleague, told me that he was going to be speaking at a CX event focused on the financial industry and that I should consider joining him.
After doing my own research on the topics and speakers, I made the decision to attend….CXFS did not disappoint!