CXFS 2018

July 10-July 12, 2018

Westin Copley Place, Boston MA


Amy Mendenhall

Customer Experience Strategy Vice President
UMB Bank

2:40 PM PANEL: Frontline Training: Getting Buy-in from the Face of Your Customer Experience Efforts

• Enable your employees in frontline with tools to be focused on CX
• Identify leaders in CX across the organization (call center, in-store, complaints department) and reward them for their efforts
• Providing mentorship and coaching for employees to continually ensure their commitment to your CX efforts

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