Next Gen CX for Financial Services

July 17-July 19, 2017

Renaissance Boston Waterfront Hotel, Boston, MA

1.888.482.6012

Christine Rimer

SVP, Voice of Customer
SurveyMonkey
With over twenty years of experience as a senior operations and customer success leader in Silicon Valley, Christine Rimer focuses on scaling SurveyMonkey’s customer-centric, high-performing Product & Engineering Organization. As the Senior Director of Product Operations, Christine leads the Program Management Office, the Voice of Customer, Knowledge Base and Business Intelligence teams. Prior to SurveyMonkey, Christine was the Professional Services leader at Digital Insight focused on delivering a world-class customer experience to thousands of  financial institutions. She scaled the professional services team to successfully complete two thousand projects a year with a world class +50 Net Promoter Score. Before Digital Insight, Christine helped lead customer success and operations at Intuit’s digital banking, healthcare, and small business divisions. In addition, Christine has successfully built and managed large, complex enterprise systems and programs including data centers, eCommerce, data warehouse and billing for Intuit, NCR, Macromedia and startups. Christine’s cross-functional collaboration, customer-focused leadership, enterprise systems experience and commitment to measurable outcomes makes her a unique advisor for SurveyMonkey CX, the new customer experience platform that helps businesses turn customer insights into action. 


Day Two: Establishing A Governance Around CX

08:50 AM Chairperson's Opening Remarks