Next Gen CX for Financial Services

July 17-July 19, 2017

Renaissance Boston Waterfront Hotel, Boston, MA

1.888.482.6012

Daniel Long

Chief Experience Officer
Newtown Savings Bank
Dan Long is Senior Vice President and CXO of Newtown Savings Bank. Dan joined the bank in 1998 and was the bank’s Marketing Director before becoming CXO in 2013. Dan is currently focused on the development of a bank-wide Customer Experience Certification program and chairs the committee developing the bank’s Omni Channel. Dan started his banking career in 1982 in product development and has been in banking for most of his career. Dan holds a BS in Finance from the University of Connecticut and an MBA with a specialty in Quantitative Methods from Fordham University. He is current Board Member and previous Chairman of The Kennedy Center Inc, serving the needs of people with intellectual disabilities. He resides in Cheshire CT with his wife Lisa


Day Two: Establishing A Governance Around CX

2:40 PM PANEL: Frontline Training: Getting Buy-in from the Face of Your Customer Experience Efforts

• Enable your employees in frontline with tools to be focused on CX
• Identify leaders in CX across the organization (call center, in-store, complaints department) and reward them for their efforts
• Providing mentorship and coaching for employees to continually ensure their commitment to your CX efforts

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