CXFS 2018

July 10-July 12, 2018

Westin Copley Place, Boston MA


Jimmy Chou

SingleStone Consulting
Jimmy Chou is a Principal at SingleStone, a customer experience consulting firm specializing in solutions spanning strategy, culture, process and technology for Fortune 1000 financial services and insurance clients. Grounded in real-world implementation experience, he oversees the firm’s consulting and technology teams, helping clients create better ways to collaborate, improve customer experience, and drive tangible business results. Jimmy has 20 years of experience advising clients in the financial services and insurance industry. He and the SingleStone team collaborate with clients to design pragmatic customer experience strategies.  Under his leadership, the teams implement solutions that deliver frictionless customer and associate experiences focused on connecting improvements to top and bottom line performance. Before his 11 years with SingleStone, Jimmy worked at BearingPoint and Cigna Corporation. He holds a B.S. in Business from Wake Forest University, is a Chartered Financial Analyst (CFA) and a certified Lean Six Sigma Green Belt.