CXFS 2018

July 10-July 12, 2018

Westin Copley Place, Boston MA

1.888.482.6012

Jon Podolsky

Vice President Experience Strategy and Service Design
Mad*Pow
Jonathan Podolsky leads the successful experience strategy department for the nationally recognized consultancy, Mad*Pow. Jonathan has in-depth understanding of human centric methodologies to improve complex customer, patient and user experiences. As a thought leader in service design, Jonathan advocates for both end-customers and the systems, operations and staff needed to develop achievable strategies. Jonathan coined the phrase “innovation achievable” as a credence to practical, implementable strategic direction that looks good on paper and can be achieved in reality.


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