CXFS 2018

July 10-July 12, 2018

Westin Copley Place, Boston MA


Mike Rehorst

Director Client Experience Strategy & Design,
Northwestern Mutual
Mike has extensive experience launching and incubating strategic capabilities. After playing a key role in establishing Northwestern Mutual's cx strategy, his current challenge is to introduce design thinking to his organization. Prior to this role, he led the lean/agile transformation of Northwestern Mutual's software development practice.