July 15 - 16, 2024
The Westin Copley Place, Boston, MA
For our first engaging panel of the day, gain insights into proven strategies for aligning diverse teams within your organization to seamlessly work towards a common goal – delivering a frictionless and exceptional customer experience. Learn how successful collaborations between departments such as customer services, marketing and technology can break down silos and streamline processes to meet evolving expectations of today’s financial services consumers. Gain valuable insights into building a customer-centric culture that goes beyond individual teams, creating a unified and customer-focused approach throughout your entire organization.
No dull, scripted panels here. Our Advisory Boards have helped shape CXFS and lent their time and expertise into offering insights into their industry-specific tracks, and now they’re helping to kick off their respective tracks with lively discussions around the hottest trends in CX right now.
Check out the incredible speaker line-up to see who will be joining Rich.
Download The Latest Agenda