Kristin Heaney

Kristin Heaney is the Head of Financial Services and Banking at ContentSquare, a next-gen digital insights platform. She has significant experience in the marketing technology and customer experience space.  Before joining ContentSquare, she was a part of IBM's Watson Customer Engagement team working with the financial services industry. Kristin is fascinated by the shift to digital, and by the reinvention of customer service in the age of convenience. Kristin graduated from Lafayette College and is based in New York City.