KAE is a strategic marketing and trend consultancy with expertise across Payments, Banking, Lending, Healthcare, Technology and Telecoms. We work with some of the largest financial services institutions across the world and in the last decade, we have supported our clients in over 60 countries, across 6 continents. We provide evidence-led recommendations across three core areas of specialism: Insight, Strategy and Analytics. And we have been doing so for almost 50 years. We are passionate about inspiring change and challenging traditional practices in light of changing macro- and micro- environments, the development of new processes, emerging technologies as well as changing customer expectations and needs. We have a team of consultants dedicated to our Customer Experience (CX) practice who regularly blog about some of the hottest trends in CX (see HYPERLINK "http://www.kae.com/blog/Customer-Experience" www.kae.com/blog/Customer-Experience) and are experts in advanced customer experience research techniques and advising on CX strategy.