Elevate Your CX Strategy

CX Professionals - Don't miss out on your chance to save $400! Register by March 31 to secure this discount.


Transforming Customer Experience

Whether you’re coming from a big bank, mid-sized credit union, fintech, wealth management firm or insurance company – you’re all fighting the same uphill battle and have the same end goals: keep your clients satisfied, win new business amidst up-and-coming competition, and promote the importance of a strong CX strategy. CXFS brings you a world-class speaking faculty from across the financial industry spectrum, dedicated to revealing the why’s and how’s behind the most innovative CX strategies in the world.

Our Speakers. Your Visionaries.

Bold, Brave, Innovative – Only the best at CXFS!

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Todd Keith

EVP, Head of UX
Regions Bank

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Alex Misiaszek

SVP, Experience Design Director II, NLU & Emerging Experiences
Truist

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Lawrence Lipkin

Executive Director, Experience Design
Chase Travel

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Sri Sankar

VP, Customer Experience Strategy & Engagement
Nationwide

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Mitch Rose

Executive Director, Digital Strategy, Content
JP Morgan

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Sonia Pineiro

Director, Senior Experience Owner, P&C Insurance Advocacy
USAA

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Seun Aiyese

M.A., SVP, Head of Retail & Member Engagement
Affinity Federal Credit Union

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Luke Parnham

Director, Organizational Change & Transformation
State Farm

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Kelly Wagner-Grull

Director of Member Experience, Innovation and Digital Services
Credit Union of Colorado

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Joshua Wright

VP, Product Development
Mastercard

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Doug Roerden

Head of Experience Design
FM Global

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Rich Dorfman

MBA VP, Customer Experience
Eastern Bank

Why CXFS is Rated #1

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The Most Senior CX Speaking Faculty, Period.

Learn from case studies delivered by senior executives leading the charge for CX, UX and the convergence of the two, to provide you a rare chance to benchmark against the biggest brands in the country.

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Beat Your Competitors with Your New Cross-Industry Perspective

Where else will you benchmark both within and outside your industry? Join our meetup sessions to strategize with experts in topics of your choice. You'll personalize your event schedule based on your needs and goals for 2023 and beyond.

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Incomparable Networking

At NGCX and CXFS, we are committed to giving you the most quality time possible to network with new friends and colleagues. 10+ total hours of networking, to be exact. Meet those who can answer your most pressing business challenges – all while staying in the vibrant Seaport District.

Attended By The World’s Biggest Brands

"Learned something new from every session”

Chuck Rohrig
Lead Experience Owner, Auto Insurance Experience
USAA

“CXFS provides relevant content no matter where you are in the CX evolution”

Barb Jacklin
SVP Customer Experience Manager
WINTRUST

“CXFS has been an engaging and informative”

Ashleigh Ashbrook
VP of Digital Service Experience
MSU Federal Credit Union

“Well-organized, informative, and provides excellent networking opportunities”

Kriti Anand
VP, Product Management and Innovation
Commerce Bank

The Best in CX, Coming Together in One Place

Since 2011, our CX events have brought together thousands of senior level customer experience executives to discuss the latest in cx design, innovation, culture and strategy. Join your peers for 2 days of learning, networking and fun in Boston this summer!

Seniority

Seniority

Industry

Industry

“Well organized and thought-provoking conference”

Martin Schrodt
COO
AFCU

“Thank you for bringing together the expertise, sentiment, and curiosity of so many finance cx professionals.”

Doug Roerden
Head of Experience Design
FM Global

“I am blown away by the content, the fantastic speakers, and the tremendous networking opportunities”

Robert Murrer
Manager of Customer Experience
Preferred Mutual Insurance Company

“Great insights being shared by the speakers and attendees”

David Metcalf
Sr. Manager, Customer Service
Federal Reserve Bank of Dallas

Real Reviews From Real Attendees

See why the community rates CXFS as the number one CX event of its kind.

Join the CX Community

You’ll come as an attendee, and leave as part of a community. Follow us on

The Westin Copley Place, Boston, MA

10 Huntington Ave
Boston, MA 02116


  (617) 262-9600   Website