Customer Reviews

There were three outstanding sessions for me. The panel discussion format didn't resonate with me. The brevity of the other sessions made it difficult to extract insights since the content tended to be high-level to keep it brief. The vendor showcase was great -- the right people in the room. The food and beverages during the breaks were awesome a...Read MoreRead more about review stating There were three outstanding sessions

s well as the lunches. Honestly, the most valuable thing about this event was connecting with colleagues from my org who I have almost no occasion to see anymore. Overall, the event had great energy and great hospitality, would have liked meatier content. Read LessRead less about review stating There were three outstanding sessions

Great conference, with quality networking opportunities & speakers with real life experience. I particularly appreciated the roundtable discussions with peers and opportunities to share lessons & compare insights.

I felt that more audience participation and ending with more Q & A's would have been beneficial.
Overall, it was informative and would attend again.

This event had a good mix of content and networking opportunities. I especially appreciated all of the cross-event speakers. It was great to hear how other companies outside of financial services are achieving CX success!

The variety of presentations was outstanding. Even if the broader topic was similar to others, you put a focus on each session that was fresh and compelling, and the presenters delivered. Kudos to the moderators, too.

Having never truly participated in a CX event, I was not sure what to expect. The conference more than exceeded my expectations. The content was excellent. The speakers were great. And the networking was outstanding. I not only made business friends, but I made friends for life.

Presentations and panels were quite amazing and the overall conference was very engaging. I will definitely attend again in the future for strategic planning connections.

Great conference!!

Very nice event. Great content. Great networking.

CXFS was a fantastic conference. Well organized, and loaded with lots of informative sessions and opportunities for networking. I especially love the guided meditation session. Very unique and a wonderful way to reset.

Day 1 was terrific! Day 2 seemed to run out of a little content and was a bit redundant. I know we were impacted by COVID with trainers, so it is understandable. There a ton of great takeaways and really appreciate a number of the speakers.

Good contents and great discussions. Keep the participants abreast of the industry changes and trends.

I thought the presenters and info were great - particularly the presentations by Hitachi and Charles Schwab

Enjoyed the conference. Definitely some good info to take home!

This was my first CXFS experience, and my first conference in a Member Experience centered role. The wealth of information shared is invaluable, and I will be looking forward to returning for years to come!

I like that it was 2 days and not 3. Most of the presenters were excellent. The Best ones didn't talk much about their company and more about the problems they wanted to solve and how they did it (or what they learned). The round tables need improving. Too many people at a table and it seemed self serving for the hosts. The dialogue was good and I...Read MoreRead more about review stating Overall a great use of time and I took back a lot of things to my team

wish for more of it. I am grateful we went to a hosted event on Tuesday night and I think the entire conference should be split to hosted events for dinner. Read LessRead less about review stating Overall a great use of time and I took back a lot of things to my team

I thoroughly enjoyed meeting other executive who are faced with similar challenges and also other who have unique approaches that I can take-a-way as learnings for my organization. I am looking forward to the next conference.

The conference was good and very insightful.

The conference was okay, however, I expected more discussion on customer service and ideas rather than the technology. It is good to hear what technology is out there but hearing what other banks do and ideas are a better use of my time.

I know panels are a popular forum for conferences but I find them to be less impactful than the speakers presentations.

Additionally, I found it rather obnoxious how many LinkedIn and emails I received from the vendors - I know they pay a lot of money to be sponsors to get access to participants information but it was very aggressive. ...Read MoreRead more about review stating Good, not great

Overall I felt it was a good conference (not great) with some speakers standing out more than others. Read LessRead less about review stating Good, not great

I had a wonderful time at the CXFS conference. I met smart people, learned a lot and enjoyed all the programming.

The conference was very insightful. Quite a number of the presentations were very instructive. The need not to take way the human factor whilst creating digital solutions is key for CX. Nobody wants to talk to a robot.

This was my first time attending this conference, and overall, I had a great experience. I really loved the Mad Pow presentation, and I thought Citizen's Bank did a great job as well. It did show, however, that as an industry, financial services are lagging behind in establishing successful customer experience strategies and practices. Couple of n...Read MoreRead more about review stating Great Conference

otes for the future:
- Some presentations were too high-level. E.g. Measuring CX was the topic I was anxiously waiting for, but the presentation didn't present any specific strategies or techniques
- As a representative of a large company, we are struggling with implementing any change or transformation. It would be great to hear from other companies on how they have implemented digital transformation for customer experience, even if they are not in financial industry (perhaps, another regulated industry, such as healthcare) as long as they can share something tangible and that led to lessons learned. On some level, it felt like for everyone the intent is there, but companies have very little clue as to what to do about it. Read LessRead less about review stating Great Conference

Great conference - especially some of the round table discussions.

Glad I attended. Timely information. A nice variety of speakers and perspectives.

I liked the shorter timeframes for presentations, but would have liked to have some breaks for the participates between some of them. 5 min. would have been great to stand up and stretch.

Loved the organization, activities and mix of content well organized.

The topics started to repeat itself and it would be cool to have some hands on activities. Also, it felt like there was a large number of vendors presenting.

The conference was highly focused on banks and credit unions. Being from an insurance company, I would have liked to see more insurance-related examples.

I enjoyed the morning topics. The breakout sessions I attended didn't have as much substance to them.

The presentations were mostly too high level to gain actionable insight.
Also, they were off their schedules, so it was impossible to go from track to track.
Last, needs additional seating for food. The plates were too heavy and people were mostly expected to stand and eat while holding food and hot coffee.

The format and topics throughout the conference were great but the presence and sheer number of vendors was problematic. It was a constant barrage of salespeople trying to get your attention and distract from the conference itself.

Content was a little shallow in my opinion.