What is CXFS?

It's 2020, and consumer expectations toward customer experience in financial services are at an all time high. Business as usual is gone. But what's next in 2020 and beyond?

Find out at CXFS, the conference that prepares senior financial service executives in CX, operations, and technology to lead their companies into the future.

"Learned something new from every session”

Chuck Rohrig, Lead Experience Owner, Auto Insurance Experience

“A thought provoking conference”

Martin Schrodt, COO

“CXFS provides relevant content no matter where you are in the CX evolution”

Barb Jacklin, SVP Customer Experience Manager

Our Inspiring 2020 Speakers Include

The CXFS Community

CXFS brings together senior financial services professionals responsible for retail banking technology, experience, and strategy. As CXFS expands, we carefully curate our sessions and sponsors to maximize the time needed for new ideas and relationships to form at our event.


Take Your CX Strategy to New Heights

Learn from CX Game Changers

Your sessions are delivered by VP-level customer experience executives, giving a perspective on CX in all financial verticals.

Join our expert speakers in Q&A panels, workshops, meet-ups, design sprints, real-time feedback sessions, and an improv workshop. You will walk away with new best practices - no matter where you are in your CX journey!

Beat Your Competitors With Your New Cross-Industry Perspective

Where else will you benchmark both within and outside your industry?

Join our meetup sessions to strategize with experts in topics of your choice. You'll personalize your event schedule based on your needs and goals for 2020 and beyond.

Actionable Tactics to Grow Your Business

CXFS addresses all customer journey touchpoints – not just the digital ones - for ROI you'll see tomorrow!

Dive into topics such as: CX transformation, improving your employee experience and organizational culture, elevating your experience design program, journey mapping, channel of choice, delivering omnichannel experiences and UX.

Who Attends CXFS?


You’ll come as an attendee, and leave as part of a community.