July 15 - 16, 2024
The Westin Copley Place, Boston, MA
First Year Attended: 2016
How He’s Participated: Speaker & Attendee
CXFS Highlights: I have adopted this mantra I learned at the conference – Embrace Disruption. Unleash Digital. – as my own.
This was my first time participating at the conference. Liz (producer for the event) got in touch with me via LinkedIn to participate at the event. Being a one-person team at my company, I was looking forward to spending time with like-minded peers. I was truly overwhelmed by the amount of information shared at the conference. There wasn’t enough space in my notebook to jot down all the ideas. I’m definitely bringing a colleague next year!
I have a whole list of mantras that are actually quotes from speakers at the conference. There were more than a few presentations that made an impression on me –
These are just some of the presentations that have really pushed me to start thinking about:
There is a lot of growth within the industry where customer experience is concerned. The discussion on challenges, strategies and implementation will continue at CXFS in 2017… so I’ll be back with my notebook!