CXFS 2018

July 10-July 12, 2018

Westin Copley Place, Boston MA


"The Next Gen Consumer Experience Conference was excellent, a great line up of CX professionals with useful insights to help. The right balance of structured networking, panels and presentations. Great job, I will be back to the next one!” Andrew Ashman, Global Customer Experience Manager, Ford and Lincoln
The event was really great so we are pleased we travelled across the globe to attend!” Kate Gorman, National Account Director, The Realise Group
We are all in business for our customers, and Next Generation is hands-down one of the best events focusing on the customer. The level of participation from a group of innovators who are all dedicated to improving customer experience fuels more innovation and creativity.” Fred Brown, Founder & CEO, Next IT
Next Generation was hands-down one of the most successful events that I’ve attended; both in terms of relationship building with key industry stakeholders as well as in the motivational/ educational tone of the sessions.” Linzi Davis – Direct Marketing Manager, Next IT Corporation
Thought provoking and engaging. I’m inspired!” Natasha Mackow, Director of Marketing Communications, The Second Cup Ltd.
The roundtable was great… lots of good discussion around best practices and sharing of internal processes for resolving open issues. I really enjoyed the conference… I love that it’s not too big and that the attendees are “quality” attendees, i.e., the right audience.” Annette Franz Gleneicki, Director, VOC Consulting, Americas, Confirmit
Excellent speakers, content, peers” Stephen Sloan, Director, Customer Experience, Harry & David
I want to personally thank you for being so pleasant and accommodating….and proactively reaching out and thinking about ways to introduce us to potential attendees/clients, etc. Not many people in your role with other competing organizations do this and it is so much appreciated and really makes you stand out…in a good way! You can print that.” Phil Hamburg, Executive Managing Director, Root Inc.
I really enjoyed the Next Generation Customer Experience conference…. Nothing but positive remarks for my first time attending. I look forward to applying some of the lessons learned to my job as well as potentially attending again next year.” Valerie Andrews, Manager, E-commerce & Online Customer Experience, Long Term Care Partners
PeriscopeIQ has sponsored Next Generation Customer Experience since 2011. The event’s format and sponsorship benefits continue to provide us with the opportunity to have meaningful conversations with new prospects while nurturing existing relationships. We especially appreciate the opportunity to work as a team with the Next Gen team to ensure our goals are met.” Mohamed Latib,Ph.D, Chief Customer Officer, PeriscopeIQ,