CXFS 2021



This was my first time attending CXFS, and it was organized very well. I really appreciated the different coaching/engagement tactics used each day to keep the audience energized and continuously learning. Location was fabulous and onsite staff were terrific. Briana, Head of CX, Marlette Funding
Well organized and thought provoking conference. It got your mind working to think about the path a member takes and how can we make it a better experience. Martin Schrodt, COO, AFCU
Worthwhile for anyone trying to improve and rethink how things are done through the lens of the Client. Cynthia Krause, SVP, Client Experience, KeyBank
CXFS is a well rounded conference that provides content for any FS company no matter where you are in the CX evolution. Barb Jacklin, SVP Customer Experience Manager, Wintrust
Left the conference with renewed desire to provide our members with more than just service. They deserve and will demand an experience! Michael Tucker, President / CEO, WV Central Credit Union