Executive Director, Senior Experience Owner
Deborah is the Program Director for Employee Experience at USAA. She leads a diverse team, across a multitude of disciplines and methodologies, to develop beautiful end to end Employee Experiences. Deborah and her team utilize employee feedback and user-centered design methodologies to help shape project efforts and collaborate across USAA. She partners closely with stakeholders at all levels across the enterprise to ensure employees have the opportunity to be at their best, for each other, for their families and, ultimately, for USAA members. This includes work across multiple employee areas such as Career Development, Rewards & Benefits, Feedback & Coaching, Flexibility, and Systems & Tools.
During Deborah’s fifteen years experience in Financial Services, she has worked on a wide variety of efforts, ranging from Operations and Product Management, to Diversity & Inclusion, as well as Program/Project Management. She also has extensive expertise in Strategic Business Transformations, leading cross-functional teams to the development and execution of strategic roadmaps requiring integration across multiple lines of business and staff agencies. In 2015, she launched USAA’s first gender diversity business group, Elevate, designed to create inclusive opportunities and improve business results through enhanced diversity of thought.
Deborah holds a B.S. in Business Administration, as well as an M.B.A. from University of Phoenix. She is an avid world traveler and takes off from San Antonio, TX where she resides with her family.