Speakers

Richard Charette, Chief of Staff, Digital Research & Strategy at Wells Fargo Wells Fargo Logo

Richard Charette

Chief of Staff, Digital Research & Strategy
Wells Fargo

Sri Sankar, VP Customer Experience Strategy & Engagement, at Nationwide Nationwide Logo

Sri Sankar

VP Customer Experience Strategy & Engagement,
Nationwide

Trish Wethman, Chief Customer Officer at Best Egg

Trish Wethman

Chief Customer Officer
Best Egg

Todd Keith, EVP, Head of UX at Regions Bank Regions Bank Logo

Todd Keith

EVP, Head of UX
Regions Bank

Alex Misiaszek, SVP, Experience Design Director II, NLU & Emerging Experiences at Truist

Alex Misiaszek

SVP, Experience Design Director II, NLU & Emerging Experiences
Truist

Mitch Rose, Executive Director, Digital Strategy, Content at JP Morgan JP Morgan Logo

Mitch Rose

Executive Director, Digital Strategy, Content
JP Morgan

Ted Liljestrand, Head of UX Product Strategy, Channels & Capabilities, Core & Invest at Vanguard

Ted Liljestrand

Head of UX Product Strategy, Channels & Capabilities, Core & Invest
Vanguard

Gavin Cooper, Head of UX Product Strategy, Channels & Capabilities, Core & Invest at Vanguard

Gavin Cooper

Head of UX Product Strategy, Channels & Capabilities, Core & Invest
Vanguard

Doug Roerden, Head of Experience Design at FM Global

Doug Roerden

Head of Experience Design
FM Global

Rich Dorfman MBA, VP, Customer Experience at Eastern Bank

Rich Dorfman MBA

VP, Customer Experience
Eastern Bank

Megan Lotay O’Kain, AVP, P&C Digital and Omnichannel Servicing at USAA

Megan Lotay O’Kain

AVP, P&C Digital and Omnichannel Servicing
USAA

Seun Aiyese M.A., SVP, Head of Retail & Member Engagement at Affinity Federal Credit Union Affinity Federal Credit Union Logo

Seun Aiyese M.A.

SVP, Head of Retail & Member Engagement
Affinity Federal Credit Union

Joshua Wright, VP, Product Development at Mastercard

Joshua Wright

VP, Product Development
Mastercard

John Proaño, Director, Engagement Strategy & Omni-channel Marketing at Prudential Group Insurance

John Proaño

Director, Engagement Strategy & Omni-channel Marketing
Prudential Group Insurance

Michael Mattone

SVP, Chief Retail Banking & Experience Officer
Navigant Credit Union

Jim McKeown, VP, Customer Experience and Mobility at Selective Insurance Selective Insurance Logo

Jim McKeown

VP, Customer Experience and Mobility
Selective Insurance

Michal Stulgis, Head of Customer Experience & Pricing Strategies Team at PKO Bank Polski PKO Bank Polski Logo

Michal Stulgis

Head of Customer Experience & Pricing Strategies Team
PKO Bank Polski

Jeff Stokvis, Executive Director, Digital Solutions Management at Morgan Stanley

Jeff Stokvis

Executive Director, Digital Solutions Management
Morgan Stanley

Courtney O'Regan

SVP, Director of Marketing
Middlesex Savings Bank

Luke Parnham, Director, Organizational Change & Transformation at State Farm

Luke Parnham

Director, Organizational Change & Transformation
State Farm

Andrew Campbell, Senior Manager, Digital and Performance Marketing at SECU of Maryland

Andrew Campbell

Senior Manager, Digital and Performance Marketing
SECU of Maryland

Kelly Wagner-Grull, Director Member Experience, Innovation & Digital Services at Credit Union of Colorado Credit Union of Colorado Logo

Kelly Wagner-Grull

Director Member Experience, Innovation & Digital Services
Credit Union of Colorado

Sonia Pineiro, Director, Senior Experience Owner, P&C Insurance Advocacy at USAA

Sonia Pineiro

Director, Senior Experience Owner, P&C Insurance Advocacy
USAA

Sean Albertson, Founder & CXO at CX4ROCKS, LLC

Sean Albertson

Founder & CXO
CX4ROCKS, LLC

Bill Cusick

Former Head of Customer Experience, Corporate Communications and Marketing
Penn National Insurance

Jennifer Gilbert

Director, Consumer Marketing
Assurance IQ (Prudential)

Kevin Sousa, CX Analyst at Eastern Bank

Kevin Sousa

CX Analyst
Eastern Bank

Janis Avila, Customer Experience Strategist at (Former Meta/ JPMorgan Chase & Co.)

Janis Avila

Customer Experience Strategist
(Former Meta/ JPMorgan Chase & Co.)

Julia Germeyer, Senior Marketing Manager at PBMares LLP

Julia Germeyer

Senior Marketing Manager
PBMares LLP

Kavi Pandya, Data Scientist at Bloomberg.com

Kavi Pandya

Data Scientist
Bloomberg.com

Skip Picciano, Chief Technology Officer at Effortless CX Consultants

Skip Picciano

Chief Technology Officer
Effortless CX Consultants

Karl E. Sharicz

CX-PROTM, EdM, Founder & CEO
HorizonCX, LLC

Charleen Ring, Event Director at CXFS

Charleen Ring

Event Director
CXFS


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