CXFS 2019

July 29 - 31, 2019

Westin Copley Place, Boston MA

Our Speakers

Speakers

Melissa Kivett, Chief Customer Experience and Marketing Officer at Prudential

Melissa Kivett

Chief Customer Experience and Marketing Officer
Prudential

Natalie Higgins, Senior Vice President of Consumer Finance Customer Experience at Citizens Bank

Natalie Higgins

Senior Vice President of Consumer Finance Customer Experience
Citizens Bank

Richard Charette, AVP, Digital Experience Design (DXD) - WF Virtual Channels at Wells Fargo

Richard Charette

AVP, Digital Experience Design (DXD) - WF Virtual Channels
Wells Fargo

Jarrod Joplin, Senior Vice President,  Experience Design at Bank of America

Jarrod Joplin

Senior Vice President, Experience Design
Bank of America

Lawrence Lipkin, Head of User Experience Design for Treasury Services at J.P. Morgan

Lawrence Lipkin

Head of User Experience Design for Treasury Services
J.P. Morgan

Karen Pascoe, Senior Vice President, Experience Design at MasterCard

Karen Pascoe

Senior Vice President, Experience Design
MasterCard

Troy Janisch, Vice President/Director, Social Intelligence at U.S. Bank U.S. Bank Logo

Troy Janisch

Vice President/Director, Social Intelligence
U.S. Bank

Deborah Cornwell, Executive Director, Senior Experience Owner at USAA

Deborah Cornwell

Executive Director, Senior Experience Owner
USAA

Andrea Plant

VP of Process Improvement
First Citizens Bank

Ashley Ross, Client Care Executive at Bank of America

Ashley Ross

Client Care Executive
Bank of America

Michael  Marx, VP Market Intelligence at Visa

Michael Marx

VP Market Intelligence
Visa

Sonal Bullard, SVP, Director of Client & Advisor Experience at SunTrust Private Wealth Management

Sonal Bullard

SVP, Director of Client & Advisor Experience
SunTrust Private Wealth Management

Christopher Robin Roberts, Senior Experience Design Lead at Capital One

Christopher Robin Roberts

Senior Experience Design Lead
Capital One

Jennifer Clarke

Head of UX and Design
Vanguard

Celeste Kier

Senior Vice President, Customer Experience Director
ESL Federal Credit Union

Ann Ryan, Chief Client Experience Officer at Old National

Ann Ryan

Chief Client Experience Officer
Old National

Martin Lange, Director, Client Experience Strategy at BNY Mellon

Martin Lange

Director, Client Experience Strategy
BNY Mellon

Sean Albertson, Managing Director, Client Loyalty at Charles Schwab

Sean Albertson

Managing Director, Client Loyalty
Charles Schwab

Omari Jahi Aarons, Director, Customer Experience and Manager, Employee Enablement at Liberty Mutual Insurance

Omari Jahi Aarons

Director, Customer Experience and Manager, Employee Enablement
Liberty Mutual Insurance

Douglass Stewart Stewart, Head of Client Experience Analytics at Vanguard

Douglass Stewart Stewart

Head of Client Experience Analytics
Vanguard

Joe Colca, Senior Vice President, Digital Experience at VyStar Credit Union

Joe Colca

Senior Vice President, Digital Experience
VyStar Credit Union

Luke Parnham, Director, Customer Experience at State Farm

Luke Parnham

Director, Customer Experience
State Farm

Liz Butler, Director, Client Experience, Workplace Solutions at TD Ameritrade

Liz Butler

Director, Client Experience, Workplace Solutions
TD Ameritrade

Dan Kramer, Executive Vice President, Head of Client Experience, Asset Servicing at BNY Mellon

Dan Kramer

Executive Vice President, Head of Client Experience, Asset Servicing
BNY Mellon

Kate Rush, Senior Vice President & Director of Customer Experience at Bangor Savings Bank

Kate Rush

Senior Vice President & Director of Customer Experience
Bangor Savings Bank

Randi  Schochet, Chief Marketing Officer at Cross River Bank

Randi Schochet

Chief Marketing Officer
Cross River Bank

Daniel Resnick, Director, Retail Banking Customer Experience and Omni Channel Development at Scotiabank

Daniel Resnick

Director, Retail Banking Customer Experience and Omni Channel Development
Scotiabank

Marlowe Beckley, Senior Content Strategist at Bank Of The West

Marlowe Beckley

Senior Content Strategist
Bank Of The West

Donald Peaks, Chief Experience Office at First Commerce Credit Union

Donald Peaks

Chief Experience Office
First Commerce Credit Union

Rich Dorfman, VP of Customer Experience at Eastern Bank

Rich Dorfman

VP of Customer Experience
Eastern Bank

Tom  Modestino, Director, Market Research at John Hancock Retirement Plan Services

Tom Modestino

Director, Market Research
John Hancock Retirement Plan Services

Albert Whitley, Director, Experience Design and Voice of the Customer at The Hartford

Albert Whitley

Director, Experience Design and Voice of the Customer
The Hartford

Joe Dugan, Senior Vice President, Chief Experience and Go To Market Officer at Five Star Bank

Joe Dugan

Senior Vice President, Chief Experience and Go To Market Officer
Five Star Bank

Alex de la Cruz, Chief Growth, Strategy & Marketing Officer at TDECU

Alex de la Cruz

Chief Growth, Strategy & Marketing Officer
TDECU

Lauren Kessler, Customer Experience Strategy at PenFed Credit Union

Lauren Kessler

Customer Experience Strategy
PenFed Credit Union

Allie Carey, Director, Client Experience at SEI

Allie Carey

Director, Client Experience
SEI

William "Jay" DuBois, Leader, Capital Markets Design Team at Fannie Mae

William "Jay" DuBois

Leader, Capital Markets Design Team
Fannie Mae

Manan Singh, VP Product and Optimization at LendingTree

Manan Singh

VP Product and Optimization
LendingTree

Jamie Almond, Sr. Director, Lifecycle Marketing at Freedom Financial Network

Jamie Almond

Sr. Director, Lifecycle Marketing
Freedom Financial Network

Karen  Sweeney, Vice President, Member Experience at Bethpage Federal Credit Union

Karen Sweeney

Vice President, Member Experience
Bethpage Federal Credit Union

Margot Dear, Sr. Director of UX, Compliance Solutions at ADP

Margot Dear

Sr. Director of UX, Compliance Solutions
ADP

Holli Tongate, Technology Director at State Farm

Holli Tongate

Technology Director
State Farm

Nick  Maynard, Senior Vice President at Commonwealth

Nick Maynard

Senior Vice President
Commonwealth

Natalie Myshkina, FSVP, Head of Strategy at Bank Leumi USA

Natalie Myshkina

FSVP, Head of Strategy
Bank Leumi USA

Michelle Shelton, Chief Experience Officer at SCE Federal Credit Union

Michelle Shelton

Chief Experience Officer
SCE Federal Credit Union

Laura Stridiron, Director, Marketing Planning at TDECU

Laura Stridiron

Director, Marketing Planning
TDECU

Jake French, President at Jake French Inspires

Jake French

President
Jake French Inspires

Jeff Winter, Global Vice President, Marketing and Communications - Software & Data Solutions at Pitney Bowes Pitney Bowes Logo

Jeff Winter

Global Vice President, Marketing and Communications - Software & Data Solutions
Pitney Bowes

Ben Vigoda, Founder & CEO at Gamalon

Ben Vigoda

Founder & CEO
Gamalon

Michael Kirkpatrick, Senior Vice President, Client Experience & Strategy, Head of Financial Services at Mad*Pow

Michael Kirkpatrick

Senior Vice President, Client Experience & Strategy, Head of Financial Services
Mad*Pow

Craig McLaughlin, CEO at Extractable Extractable Logo

Craig McLaughlin

CEO
Extractable

Aditya Narula, Head of Customer Experience and Customer Success at Kabbage

Aditya Narula

Head of Customer Experience and Customer Success
Kabbage

Pedro Moura, Co-Founder & CEO at Flourish

Pedro Moura

Co-Founder & CEO
Flourish

Derek Wang, Co-Founder & CEO at Stratifyd

Derek Wang

Co-Founder & CEO
Stratifyd

Erika Pearson, Executive Vice President, Customer Experience at Kantar North America, Insights Division

Erika Pearson

Executive Vice President, Customer Experience
Kantar North America, Insights Division

Greg Smith, Executive Director, UX Research & Design at ICC

Greg Smith

Executive Director, UX Research & Design
ICC

Michel Van Woudenberg

Vice President, CX Banking Product Development
Oracle

Jeff Kreisler, Editor-in-Chief of PeopleScience.com at Martiz

Jeff Kreisler

Editor-in-Chief of PeopleScience.com
Martiz

Seth Goldberg, Regional Sales Director at Backbase

Seth Goldberg

Regional Sales Director
Backbase

Jeff Foley, Vice President of Marketing at Luminoso

Jeff Foley

Vice President of Marketing
Luminoso

Yin Chen, Chief Product Officer at Luminoso

Yin Chen

Chief Product Officer
Luminoso

Lance Senoyuit, Senior Principal, Experience Management Engineer, Banking Industry at SAP

Lance Senoyuit

Senior Principal, Experience Management Engineer, Banking Industry
SAP

Mainak Patel, Senior Principal, Industry Value Engineering - Financial Services/Insurance at SAP

Mainak Patel

Senior Principal, Industry Value Engineering - Financial Services/Insurance
SAP

Patrick Kehoe, EVP Product Management at Messagepoint

Patrick Kehoe

EVP Product Management
Messagepoint

Elizabeth Dailing, Sr. Director of Product Marketing at Quadient

Elizabeth Dailing

Sr. Director of Product Marketing
Quadient

Charleen Ring, Program Director at CXFS

Charleen Ring

Program Director
CXFS

Oscar Collingwood-Smith, Lead Market Manager for Financial Services at MindTickle

Oscar Collingwood-Smith

Lead Market Manager for Financial Services
MindTickle

Julie Zhang, Director, North America Sales Enablement at Russell Investments

Julie Zhang

Director, North America Sales Enablement
Russell Investments

Michelle Boockoff-Bajdek, CMO at IBM Watson AI

Michelle Boockoff-Bajdek

CMO
IBM Watson AI

Alarice Lonergan, Partner, Global Business Services (GBS) Digital Strategy & iX at IBM iX

Alarice Lonergan

Partner, Global Business Services (GBS) Digital Strategy & iX
IBM iX


We're always looking ahead to book a roster of inspiring speakers. Contact us today to reserve your spot.

Want to see who spoke previously? View the list here.

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