Speakers
Chief of Staff, Digital Research & Strategy
Wells Fargo
VP Customer Experience Strategy & Engagement,
Nationwide
Chief Customer Officer
Best Egg
EVP, Head of UX
Regions Bank
SVP, Experience Design Director II, NLU & Emerging Experiences
Truist
Executive Director, Digital Strategy, Content
JP Morgan
Head of UX Product Strategy, Channels & Capabilities, Core & Invest
Vanguard
Head of UX Product Strategy, Channels & Capabilities, Core & Invest
Vanguard
Head of Experience Design
FM Global
VP, Customer Experience
Eastern Bank
AVP, P&C Digital and Omnichannel Servicing
USAA
SVP, Head of Retail & Member Engagement
Affinity Federal Credit Union
VP, Product Development
Mastercard
Director, Engagement Strategy & Omni-channel Marketing
Prudential Group Insurance
SVP, Chief Retail Banking & Experience Officer
Navigant Credit Union
VP, Customer Experience and Mobility
Selective Insurance
Head of Customer Experience & Pricing Strategies Team
PKO Bank Polski
Executive Director, Digital Solutions Management
Morgan Stanley
SVP, Director of Marketing
Middlesex Savings Bank
Director, Organizational Change & Transformation
State Farm
Senior Manager, Digital and Performance Marketing
SECU of Maryland
Director Member Experience, Innovation & Digital Services
Credit Union of Colorado
Director, Senior Experience Owner, P&C Insurance Advocacy
USAA
Founder & CXO
CX4ROCKS, LLC
Former Head of Customer Experience, Corporate Communications and Marketing
Penn National Insurance
Director, Consumer Marketing
Assurance IQ (Prudential)
Customer Experience Strategist
(Former Meta/ JPMorgan Chase & Co.)
Senior Marketing Manager
PBMares LLP
Data Scientist
Bloomberg.com
Chief Technology Officer
Effortless CX Consultants
CX-PROTM, EdM, Founder & CEO
HorizonCX, LLC