CXFS 2025

CXFS 2025

TBA

Our 2024 Speakers

Richard Charette, Chief of Staff, Digital Research & Strategy at Wells Fargo

Richard Charette

Chief of Staff, Digital Research & Strategy
Wells Fargo

Marco Leon, Head of Design, Wealth Management at U.S. Bank

Marco Leon

Head of Design, Wealth Management
U.S. Bank

Natalie Higgins, SVP, Director, Self-Service Strategy, Transaction Migration, Digital Strategy & Customer Experience at Citizens Bank

Natalie Higgins

SVP, Director, Self-Service Strategy, Transaction Migration, Digital Strategy & Customer Experience
Citizens Bank

Sri Sankar, VP Customer Experience Strategy & Engagement, at Nationwide

Sri Sankar

VP Customer Experience Strategy & Engagement,
Nationwide

Trish Wethman, Chief Customer Officer at Best Egg

Trish Wethman

Chief Customer Officer
Best Egg

Todd Keith, EVP, Head of UX at Regions Bank

Todd Keith

EVP, Head of UX
Regions Bank

Mitch Rose, Executive Director, Digital Strategy, Content at JP Morgan

Mitch Rose

Executive Director, Digital Strategy, Content
JP Morgan

Ted Liljestrand, Head of UX Product Strategy, Channels & Capabilities, Core & Invest at Vanguard

Ted Liljestrand

Head of UX Product Strategy, Channels & Capabilities, Core & Invest
Vanguard

Gavin Cooper, Head of UX Product Strategy, Channels & Capabilities, Core & Invest at Vanguard

Gavin Cooper

Head of UX Product Strategy, Channels & Capabilities, Core & Invest
Vanguard

Rich Dorfman MBA, VP, Customer Experience at Eastern Bank

Rich Dorfman MBA

VP, Customer Experience
Eastern Bank

Doug Roerden, Former, Head of Experience Design at FM Global

Doug Roerden

Former, Head of Experience Design
FM Global

Sri Divya Kotte, Senior Manager, Strategy and Analytics at Discover Financial Services

Sri Divya Kotte

Senior Manager, Strategy and Analytics
Discover Financial Services

John Proaño, Director, Engagement Strategy & Omni-channel Marketing at Prudential Group Insurance

John Proaño

Director, Engagement Strategy & Omni-channel Marketing
Prudential Group Insurance

Allison Lavender

VP, Wealth Management Voice of the Client and Client Experience
Regions Wealth Management

Jim McKeown, VP, Customer Experience and Mobility at Selective Insurance

Jim McKeown

VP, Customer Experience and Mobility
Selective Insurance

Jeff Stokvis, Executive Director, Digital Solutions Management at Morgan Stanley

Jeff Stokvis

Executive Director, Digital Solutions Management
Morgan Stanley

Ami Iceman-Haueter, Chief Research and Digital Experience Officer at MSU Federal Credit Union

Ami Iceman-Haueter

Chief Research and Digital Experience Officer
MSU Federal Credit Union

Andrew Campbell, Senior Manager, Digital and Performance Marketing at SECU of Maryland

Andrew Campbell

Senior Manager, Digital and Performance Marketing
SECU of Maryland

Kelly Wagner-Grull, Director Member Experience, Innovation & Digital Services at Credit Union of Colorado

Kelly Wagner-Grull

Director Member Experience, Innovation & Digital Services
Credit Union of Colorado

Timothy Parris, Vice President, Customer Inclusion Programming and Communications at Fidelity Investments.

Timothy Parris

Vice President, Customer Inclusion Programming and Communications
Fidelity Investments.

Sonal Bullard, EVP, Wealth Management Strategy & Effectiveness at Regions Bank

Sonal Bullard

EVP, Wealth Management Strategy & Effectiveness
Regions Bank

Sonia Pineiro, Director, Senior Experience Owner, P&C Insurance Advocacy at USAA

Sonia Pineiro

Director, Senior Experience Owner, P&C Insurance Advocacy
USAA

Jen Blatz, Principal UX Researcher at BECU

Jen Blatz

Principal UX Researcher
BECU

Sean Albertson, Founder & CXO at CX4ROCKS, LLC

Sean Albertson

Founder & CXO
CX4ROCKS, LLC

Courtney O'Regan, SVP, Director of Marketing at Middlesex Savings Bank

Courtney O'Regan

SVP, Director of Marketing
Middlesex Savings Bank

Michael Mattone, SVP, Chief Retail Banking & Experience Officer at Navigant Credit Union

Michael Mattone

SVP, Chief Retail Banking & Experience Officer
Navigant Credit Union

Kevin Sousa, CX Analyst at Eastern Bank

Kevin Sousa

CX Analyst
Eastern Bank

Lauren Kessler, Senior Manager, Marketing Analytics at Bank-Fund Staff Federal Credit Union

Lauren Kessler

Senior Manager, Marketing Analytics
Bank-Fund Staff Federal Credit Union

Katy Jones, Senior Consultant, Customer Experience at Nationwide

Katy Jones

Senior Consultant, Customer Experience
Nationwide

Janis Avila, Customer Experience Strategist at (Former Meta/ JPMorgan Chase & Co.)

Janis Avila

Customer Experience Strategist
(Former Meta/ JPMorgan Chase & Co.)

Julia Germeyer, Senior Marketing Manager at PBMares LLP

Julia Germeyer

Senior Marketing Manager
PBMares LLP

Wei Ding, Sr. Product Manager at Consumer Financial Protection Bureau (CFPB)

Wei Ding

Sr. Product Manager
Consumer Financial Protection Bureau (CFPB)

Skip Picciano, Chief Technology Officer at Effortless CX Consultants

Skip Picciano

Chief Technology Officer
Effortless CX Consultants

Bill Cusick, Former Head of Customer Experience, Corporate Communications and Marketing at Penn National Insurance

Bill Cusick

Former Head of Customer Experience, Corporate Communications and Marketing
Penn National Insurance

Bianca Rodrigues, Director, Digital Client Experience, Personalization at Franklin Templeton Investments

Bianca Rodrigues

Director, Digital Client Experience, Personalization
Franklin Templeton Investments

Kate Biagini, Director, Client Strategies & Analytics at Franklin Templeton Investments

Kate Biagini

Director, Client Strategies & Analytics
Franklin Templeton Investments

Karl E. Sharicz, CX-PROTM, EdM, Founder & CEO at HorizonCX, LLC

Karl E. Sharicz

CX-PROTM, EdM, Founder & CEO
HorizonCX, LLC

Devon Mychal, Sr. Director of Product Marketing at Cresta

Devon Mychal

Sr. Director of Product Marketing
Cresta

Maria Boos, Senior Vice President and Head of Customer Communications at maslansky + partners

Maria Boos

Senior Vice President and Head of Customer Communications
maslansky + partners

Rob Howell, Innovation & Customer Experience Manager at Celina Insurance Group

Rob Howell

Innovation & Customer Experience Manager
Celina Insurance Group

Koren Stucki, VP, Go-To-Market Strategy at Verint

Koren Stucki

VP, Go-To-Market Strategy
Verint

Nicole Nevulis, Senior Director, Go-To-Market Strategy at Verint

Nicole Nevulis

Senior Director, Go-To-Market Strategy
Verint

Virginie Nowak, Group Chief Customer Experience at Access Bank PLC

Virginie Nowak

Group Chief Customer Experience
Access Bank PLC

Joey Kilrain, Former XD Principal at BNYMellon Security Services

Joey Kilrain

Former XD Principal
BNYMellon Security Services

Albert Whitley, Former CX Design Director at BNYMellon Security Services

Albert Whitley

Former CX Design Director
BNYMellon Security Services

H. Jay Rothschild, Former Manager, User Experience Design at Charles River Development

H. Jay Rothschild

Former Manager, User Experience Design
Charles River Development

Juanita Olguin, Sr. Director of Product Marketing for Service & Knowledge Solutions at Coveo

Juanita Olguin

Sr. Director of Product Marketing for Service & Knowledge Solutions
Coveo

Lauren Feehrer CCXP, Founder & President at LoyaltyCraft

Lauren Feehrer CCXP

Founder & President
LoyaltyCraft

Keith Darter, VP, Financial Services & Insurance at Glassbox

Keith Darter

VP, Financial Services & Insurance
Glassbox

Jason Olkowski

Chief Customer Officer
Creatio

Sachin Chincholi, Executive Director, Customer Experience at CSG

Sachin Chincholi

Executive Director, Customer Experience
CSG

Danielle Pike, Director, Digital Experience at CSG

Danielle Pike

Director, Digital Experience
CSG

Steve Francis, Customer Engagement Specialist at Precisely

Steve Francis

Customer Engagement Specialist
Precisely

Charleen Ring, Event Director at CXFS

Charleen Ring

Event Director
CXFS

We're always looking ahead to book a roster of inspiring speakers. Contact us today to reserve your spot.

Want to see who spoke previously? View the list here.