Lauren Feehrer is dedicated to guiding mid-market financial services and healthcare companies through transformative Customer Experience initiatives. With 24 years of experience spanning CX, business strategy, and technology implementation, she blends strategic insight with hands-on execution. From her early days as a consultant at Accenture to her subsequent roles as a CX VP within leading organizations, Lauren's journey culminated in the launch of LoyaltyCraft in 2016. Here, she continues her mission of assisting companies in achieving CX excellence, emphasizing growth and profitability through customer-centric strategies and agile execution. Balancing strategic foresight with practical know-how, Lauren offers a unique blend of expertise that drives tangible results and fosters lasting customer relationships.