Doug Roerden

Doug Roerden is an impactful customer experience leader, serving people through purposeful, human-centric experiences. As Head of Experience Design for FM Global, Doug collaborated with business, technology, and design partners to lead customer experience for risk management in commercial property insurance. An international speaker, facilitator, and advisor on several boards, Doug’s thought leadership and multi-decade design practice bridges personal computing through today’s digital worlds for Fortune and Global 500 companies, as well as startups, non-profit, education, and government. Doug holds a Bachelor of Music in Jazz Composition & Arranging from Berklee College of Music and is on a mission to make things more intuitive for those who are ready, willing, and able.