CXFS 2020

November 09 - 10, 2020

Renaissance Boston Waterfront Hotel, Boston MA

Richard Charette, AVP, Experience Design at Wells Fargo
Wells Fargo Logo

Richard Charette


AVP, Experience Design
Wells Fargo

Check out the incredible speaker line-up to see who will be joining Richard.

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Day One July 21, 2020 Setting Up for Success: Driving A CX Transformation Throughout Your Organization

Tuesday, July 21st, 2020


2:25 PM Case Study: Scaling Experience Design: DesignOps Explained in 20 Mins

Great user experience is great. Scaling it and doing it consistently across the organization is even better. With over 25 years of industry experience, there may be no one more qualified in this room to share these tipis than Richard Charette. He has lead experience design teams for brands like SAP, Cisco, Tesla, and Microsoft.
 Richard is now leading the agile transformation as well as the implementation of a Design Ops strategy for the Wells Fargo Experience Design (XD) group. He also leads the XD Product Designers Community of Practice. What is DesignOps and how does it relate to a traditional experience design team?
•Does my organization need it? 
•Where do I start? Do I need buy in from my organizational partners? What resources are available?

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