CXFS 2020

November 09 - 10, 2020

Renaissance Boston Waterfront Hotel, Boston MA

Wei Ding


Team Lead, Product Management, Office of Consumer Engagement
Bureau of Consumer Financial Protection

Check out the incredible speaker line-up to see who will be joining Wei.

Download The Latest Agenda

Day Two July 22, 2020 Channel of Choice – The Future of Customer Touchpoints

Wednesday, July 22nd, 2020


2:40 PM Panel: Tips For Applying Behavioral Science Practices into Your Customer Strategy

Now more than ever, large financial institutions are using behavioral science insights to better understand and react to their customer’s unique needs and desires. During this session, our panel of behavioral science enthusiasts will help shed light on how their organizations are applying these practices to their customer strategy.
• Understanding the intricacies of behavioral science
• Integrating behavioral science into your CX and VOC programs
• Learning from leaders who have successfully leveraged behavioral finance 

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