Day Two July 22, 2020 Channel of Choice – The Future of Customer Touchpoints
Wednesday, July 22nd, 2020
Now more than ever, large financial institutions are using behavioral science insights to better understand and react to their customer’s unique needs and desires. During this session, our panel of behavioral science enthusiasts will help shed light on how their organizations are applying these practices to their customer strategy.
• Understanding the intricacies of behavioral science
• Integrating behavioral science into your CX and VOC programs
• Learning from leaders who have successfully leveraged behavioral finance