John Proaño

Join Director of Engagement Strategy & Omni-channel Marketing’s John Proaño for this important discussion around Customer Inclusion. Through a comprehensive breakdown of what it means to be truly “customer inclusive,” John will engage the audience and show how developing a diversity, equity and inclusion customer engagement strategy can help differentiate itself in the market. Participants will gain tips and best practices for how their organizations can get started on their journey towards inclusivity.

• Discuss and define inclusion and inclusivity and what it means from a customer point of view
• Explore differences between Customer Inclusion and Diversity and Equity
• Understand organizations gain from being inclusive