Sri Divya Kotte

Sri Divya Kotte is a Senior Manager at Discover Financial Services. Divya is an accomplished customer experience and data analytics leader where she created enhanced experiences for customers. She brings a robust analytical acumen infused with business acumen to achieve bottom-line growth. She specializes in designing and improving operations that get measurable results. Divya currently heads the Voice of the customer for Deposits and runs the natural language(NLU) IVR where she and her colleagues are building CX capabilities Her track record includes leadership in customer experience strategy and analytics where she helped create world-class customer loyalty, innovation, customer engagement and business growth.