Virginie Nowak

Virginie Nowak is the current Group Chief Customer Experience at Access Bank with a primary focus on ensuring CX is synergised across all subsidiaries in Africa and around the globe. Virginie is a seasoned CX leader and certified CX practitioner with over 20 years’ experience. Currently based in Lagos, Nigeria, Virginie worked in Europe, Asia and the US across multiple industries building on her knowledge of base line to luxury products segmentation as well as front office, back office, retail, and wholesale customer experience management. Virginie has a deep understanding of customers’ needs, requirements, and expectations. Her work focuses on setting the CX vision and delivering on the strategies that will provide seamless experiences to customers in complex environments while leveraging on evolving technologies.