CXFS 2020

November 09 - 10, 2020

Renaissance Boston Waterfront Hotel, Boston MA

Mitch Rose


VP, Digital Strategy
J.P. Morgan

Check out the incredible speaker line-up to see who will be joining Mitch.

Download The Latest Agenda

Day Two July 22, 2020 Channel of Choice – The Future of Customer Touchpoints

Wednesday, July 22nd, 2020


2:20 PM Keynote: Content Experience—The Other Driver of CX

Companies spend big budgets and months of work designing exquisite experiences for users. Content doesn’t always gets a similar amount of attention, yet a good content experience can help solve UX and design issues, while a bad one can sink a superb execution. During this session, VP of Digital Strategy at J.P. Morgan, one of the world’s largest banks, will talk content strategy.
•         Where does content sit in the design/UX process?
•         What’s needed to do content right?

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