July 15 - 16, 2024
The Westin Copley Place, Boston, MA
Todd Keith is an innovative leader, strategist and author who heads Regions User Experience (UX) group to create useable and delightful digital interactions that balance experiential design and customer needs with business goals. By creating and establishing an environment of collaboration, divergent thinking and trust, high-performing design teams drive innovation and user-centered design practices at the bank. The group's scope includes informing design architecture and engineering, content orchestration, and designing intuitive, accessible web and mobile front-ends with realistic behaviors across channels, browsers, and devices. Todd and team have transformed UX from a small agency-within to a full operational partner working in solution areas across the bank to enable UX processes that ensure Regions invests in building the digital products and features that customers want to make their lives better. A native of Alabama, Todd has also written The Rivers of Alabama, and Cahaba: A Gift for Generations, two books of essays focusing on the rivers of his native state, as well as Old Cahawba, a history of Alabama’s first state capital. His guidebook, Inside Guide to Birmingham, was published by Globe Pequot Press. Birmingham Then and Now, a look at the architectural history of his hometown, was published by Thunder Bay Press.
Grab some popcorn and get ready to pick a side, because this lively debate is interactive, entertaining and may involve a bit of friendly competition. Our teams are debating the important question – just who is the customer? Representing the “End User” and “End Consumer,” each team will try to win over the audience by making their case – opening up the lens about how to think about who the customer really is.
No dull, scripted panels here. Our Advisory Boards have helped shape CXFS and lent their time and expertise into offering insights into their industry-specific tracks, and now they’re helping to kick off their respective tracks with lively discussions around the hottest trends in CX right now.
Check out the incredible speaker line-up to see who will be joining Todd.
Download The Latest Agenda