CXFS 2024

CXFS 2024

July 15 - 16, 2024

The Westin Copley Place, Boston, MA

2023 Speakers

Lawrence Lipkin, Executive Director - CIB Digital and Platform Services - Head of User Experience Design for Payments at J.P. Morgan

Lawrence Lipkin

Executive Director - CIB Digital and Platform Services - Head of User Experience Design for Payments
J.P. Morgan

Mitch Rose, Executive Director of Content Strategy at J.P. Morgan

Mitch Rose

Executive Director of Content Strategy
J.P. Morgan

Todd Keith, EVP, Head of User Experience at Regions Bank

Todd Keith

EVP, Head of User Experience
Regions Bank

Chuck Rohrig, Executive Director, Customer Advocacy at USAA

Chuck Rohrig

Executive Director, Customer Advocacy
USAA

Trish Wethman, Chief Customer Officer at Best Egg

Trish Wethman

Chief Customer Officer
Best Egg

Abhijit Chaudhary, Chief Product Officer at Green Dot

Abhijit Chaudhary

Chief Product Officer
Green Dot

Ami Iceman-Haueter, Chief Research and Digital Experience Officer at MSU Federal Credit Union

Ami Iceman-Haueter

Chief Research and Digital Experience Officer
MSU Federal Credit Union

Amanda Flashner, Chief Experience and Communications Officer at LendingPoint

Amanda Flashner

Chief Experience and Communications Officer
LendingPoint

Jeff Stokvis, Executive Director, Digital Solutions Management at Morgan Stanley

Jeff Stokvis

Executive Director, Digital Solutions Management
Morgan Stanley

Allison Paine Landers, Chief Experience Officer (CXO), Banking & Lending at UBS

Allison Paine Landers

Chief Experience Officer (CXO), Banking & Lending
UBS

Taylor Owens, Chief Marketing Officer at Lima One Capital

Taylor Owens

Chief Marketing Officer
Lima One Capital

Craig McLaughlin, CEO at Finalytics.ai

Craig McLaughlin

CEO
Finalytics.ai

Todd Kading, President & CEO at LeafHouse & investGrade™

Todd Kading

President & CEO
LeafHouse & investGrade™

Gautam Patankar, Chief Experience Officer at Bobby Jones Links

Gautam Patankar

Chief Experience Officer
Bobby Jones Links

Seun Aiyese, SVP, Head of Retail at Affinity Federal CU

Seun Aiyese

SVP, Head of Retail
Affinity Federal CU

Alex Misiaszek, SVP, Director of NLU & Emerging Experiences at Truist

Alex Misiaszek

SVP, Director of NLU & Emerging Experiences
Truist

Kriti Anand, Vice President of Commercial Digital Product Management at Commerce Bank

Kriti Anand

Vice President of Commercial Digital Product Management
Commerce Bank

Brian McIntosh, Chief Consulting Officer at BlastX Consulting

Brian McIntosh

Chief Consulting Officer
BlastX Consulting

Doug Roerden, Head of Experience Design at FM Global

Doug Roerden

Head of Experience Design
FM Global

Natalie Higgins, SVP, Director Self-Service Strategy at Citizens Bank

Natalie Higgins

SVP, Director Self-Service Strategy
Citizens Bank

RanDee Platt, SVP, Head of US Customer Experience at Santander Bank, N.A.

RanDee Platt

SVP, Head of US Customer Experience
Santander Bank, N.A.

Michael Bair, SVP, Customer Experience at FIGS Inc.

Michael Bair

SVP, Customer Experience
FIGS Inc.

Sri Sankar, VP Customer Strategy & Engagement at Nationwide

Sri Sankar

VP Customer Strategy & Engagement
Nationwide

Kassandra Hendrix, Chief Marketing Officer at LeafHouse & investGrade™

Kassandra Hendrix

Chief Marketing Officer
LeafHouse & investGrade™

Raj Sivasubramanian, Voice of The Customer Program Manager at Airbnb

Raj Sivasubramanian

Voice of The Customer Program Manager
Airbnb

Daniel Rodriguez, CMO at Simplr

Daniel Rodriguez

CMO
Simplr

John Findlay, CEO & Founder at LemonadeLXP

John Findlay

CEO & Founder
LemonadeLXP

Trevor Clark, CEO & Founder at ShyftOff

Trevor Clark

CEO & Founder
ShyftOff

John Stefek, Senior Vice President, Director of Marketing at Enterprise Bank & Trust

John Stefek

Senior Vice President, Director of Marketing
Enterprise Bank & Trust

Bill Staikos, Senior Vice President, Executive Advisory at Medallia

Bill Staikos

Senior Vice President, Executive Advisory
Medallia

Evan Gerber, Vice President, Digital Customer Experience and Design at VF Corporation

Evan Gerber

Vice President, Digital Customer Experience and Design
VF Corporation

Kim Johnson, VP & Senior Director of Service & Customer Technology at Liberty Mutual

Kim Johnson

VP & Senior Director of Service & Customer Technology
Liberty Mutual

Jenny Lee, VP, Global Digital Marketing & Customer Experience at Boston Scientific

Jenny Lee

VP, Global Digital Marketing & Customer Experience
Boston Scientific

Rich Dorfman, Vice President of Customer Experience at Eastern Bank

Rich Dorfman

Vice President of Customer Experience
Eastern Bank

Nancy Fratzke, Vice President, Customer Support at UScellular

Nancy Fratzke

Vice President, Customer Support
UScellular

Chad Lundeen, VP, Real Estate at Saatva

Chad Lundeen

VP, Real Estate
Saatva

Jim McKeown, VP, Customer Experience and Mobility at Selective Insurance Company of America

Jim McKeown

VP, Customer Experience and Mobility
Selective Insurance Company of America

Shri Nandan, VP, Head of Products at Momentum Financial Services Group

Shri Nandan

VP, Head of Products
Momentum Financial Services Group

Lori Laflin, VP Client Experience and Digital Strategy at Compeer Financial

Lori Laflin

VP Client Experience and Digital Strategy
Compeer Financial

Carrie Bradley

VP Human Experience Design
Bond Brand Loyalty

Evan Siegel, Vice President of AI Solutions for Financial Services at eGain

Evan Siegel

Vice President of AI Solutions for Financial Services
eGain

Michal Stulgis, Head of Customer Experience & Pricing Strategies Team at PKO Bank Polski

Michal Stulgis

Head of Customer Experience & Pricing Strategies Team
PKO Bank Polski

Nathan Zahm, Head of CX Alpha at Vanguard

Nathan Zahm

Head of CX Alpha
Vanguard

José dos Santos, Head of Design Americas at Signify

José dos Santos

Head of Design Americas
Signify

Kassandra Martin, Director, Digital Experience at Direct Federal Credit Union

Kassandra Martin

Director, Digital Experience
Direct Federal Credit Union

Srikant Narasimhan, VP of Enterprise Customer Experience at CVS Health

Srikant Narasimhan

VP of Enterprise Customer Experience
CVS Health

Lawrence Abrahamson, CX and Innovation Expert at Former Director, D-Ford, IDEO

Lawrence Abrahamson

CX and Innovation Expert
Former Director, D-Ford, IDEO

Cindy Volker, VP, CX & Product Strategy at Broadridge Financial Solutions

Cindy Volker

VP, CX & Product Strategy
Broadridge Financial Solutions

Patrick Neff, Principal Manager of Marketing & Digital Experience at Southeast Toyota Finance

Patrick Neff

Principal Manager of Marketing & Digital Experience
Southeast Toyota Finance 

Bradly Sax, Vice President, Customer Strategy & Experience at Lendlease

Bradly Sax

Vice President, Customer Strategy & Experience
Lendlease

Ben Segal, Vice President of Customer Experience (CX) at Thesis

Ben Segal

Vice President of Customer Experience (CX)
Thesis

Julie Rickis, Head of Market Research at Mass Mutual

Julie Rickis

Head of Market Research
Mass Mutual

Nikki Pampalone, Sr. Director, Customer Experience at Nationwide

Nikki Pampalone

Sr. Director, Customer Experience
Nationwide

Maria Alonso, Director, Experience VoC at AARP

Maria Alonso

Director, Experience VoC
AARP

Keith Barber, Director, Digital Customer Experience at Tyson Foods

Keith Barber

Director, Digital Customer Experience
Tyson Foods

Gosia Tomaszewska, Director of the Innovation Lab at Commonwealth

Gosia Tomaszewska

Director of the Innovation Lab
Commonwealth

Charvi Gandotra, Associate Director at Commonwealth

Charvi Gandotra

Associate Director
Commonwealth

Jeremy Livingston, Global Director of Customer Experience & Omnichannel at Boston Scientific

Jeremy Livingston

Global Director of Customer Experience & Omnichannel
Boston Scientific

Mark DeLembo, Director of Customer Experience at Rent-A-Center, Inc.

Mark DeLembo

Director of Customer Experience
Rent-A-Center, Inc.

Chris Lentz, Director of Customer Experience at Princeton

Chris Lentz

Director of Customer Experience
Princeton

Mark Smith, Senior Vice President of Customer Experience at CSG International

Mark Smith

Senior Vice President of Customer Experience
CSG International

Kelly Wagner-Grull, Director Member Experience, Innovation & Digital Services at Credit Union of Colorado

Kelly Wagner-Grull

Director Member Experience, Innovation & Digital Services
Credit Union of Colorado

Chantel Wilson Chase, Director, Quality Analytics and Reporting at Alexion, AstraZeneca Rare Disease Business Unit

Chantel Wilson Chase

Director, Quality Analytics and Reporting
Alexion, AstraZeneca Rare Disease Business Unit

Kendra Fraser, Director, Member Experience, Medicare & Retirement at United HealthCare

Kendra Fraser

Director, Member Experience, Medicare & Retirement
United HealthCare

Benjamin Ferrari-Church, Horizontal Insights & Research Lead at Google

Benjamin Ferrari-Church

Horizontal Insights & Research Lead
Google

Constantine Konstantakis, Staff User Experience Researcher at Netflix

Constantine Konstantakis

Staff User Experience Researcher
Netflix

Joy Joslin, Director, Guest Relations & Safety at Oklahoma City Thunder

Joy Joslin

Director, Guest Relations & Safety
Oklahoma City Thunder

Jason Morris, Director of Membership Experience at Samaritan Ministries International

Jason Morris

Director of Membership Experience
Samaritan Ministries International

Henry Hu, Head of Sales and Conversational AI at Dashbot

Henry Hu

Head of Sales and Conversational AI
Dashbot

Mike Blakesley, Head of Experience Design, Financial Services at Stellar Elements

Mike Blakesley

Head of Experience Design, Financial Services
Stellar Elements

Kim West, Director, Product Marketing at Uniphore

Kim West

Director, Product Marketing
Uniphore

Angela Detzel, Digital Adoption Lead at MITRE

Angela Detzel

Digital Adoption Lead
MITRE

Tim Greulich, Consulting Managing Director at Deloitte Digital

Tim Greulich

Consulting Managing Director
Deloitte Digital

Jon Atkin, Consulting Managing Director at Deloitte Digital

Jon Atkin

Consulting Managing Director
Deloitte Digital

Kevin Sousa, CX Analyst at Eastern Bank

Kevin Sousa

CX Analyst
Eastern Bank

Stacey Cabildo-Donalds, Sr. Corporate HR Manager at Northwell Health

Stacey Cabildo-Donalds

Sr. Corporate HR Manager
Northwell Health

Alex Higbee, Manager, Customer Solutions at KPMG

Alex Higbee

Manager, Customer Solutions
KPMG

Janis Avila, Experience Leader, Former Director at Meta, J.P. Morgan, Union Bank

Janis Avila

Experience Leader, Former Director
Meta, J.P. Morgan, Union Bank

Suman Bhattacharyya, Freelance Journalist at (Industry Dive, WSJ, Penske Media and others)

Suman Bhattacharyya

Freelance Journalist
(Industry Dive, WSJ, Penske Media and others)

Charleen Ring, Event Director at Next Generation Patient Experience

Charleen Ring

Event Director
Next Generation Patient Experience

Matt Millman, Divisional Director at WBR

Matt Millman

Divisional Director
WBR

Kaitlyn Meade, Conference Producer at Worldwide Business Research

Kaitlyn Meade

Conference Producer
Worldwide Business Research

We're always looking ahead to book a roster of inspiring speakers. Contact us today to reserve your spot.

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