Kim West

Director, Product Marketing Uniphore

Kimberlee is Director of Product Marketing at Uniphore. Kimberlee leads a team helping to bridge the gap between humans and machines using voice, AI, and automation to ensure that every voice, on every call, is truly heard. With over 10 years of experience in B2B and B2C marketing, Kimberlee has a deep understanding of the importance of the customer service and shares practical guidance on how companies can use technology to prioritize both customer and employee experience.