CXFS 2024

CXFS 2024

July 15 - 16, 2024

The Westin Copley Place, Boston, MA

Speakers

NGCX Speakers

Michael Bair, SVP, Customer Experience at FIGS Inc.

Michael Bair

SVP, Customer Experience
FIGS Inc.

Jill Fruchter, VP, Customer Insights & Experience at Blue Apron

Jill Fruchter

VP, Customer Insights & Experience
Blue Apron

Amy Shore, Chief Customer Officer at Nationwide

Amy Shore

Chief Customer Officer
Nationwide

Jason Dupuis, Chief Experience Officer at PM Pediatrics

Jason Dupuis

Chief Experience Officer
PM Pediatrics

Chuck Rohrig, Executive Director, Customer Advocacy at USAA

Chuck Rohrig

Executive Director, Customer Advocacy
USAA

Stephanie Daniels, Senior Director of Customer Experience at Blue Apron

Stephanie Daniels

Senior Director of Customer Experience
Blue Apron

Janice Rohn, Head of Customer Research & Experience, at Intel

Janice Rohn

Head of Customer Research & Experience,
Intel

Julia Metcalf, AVP, Diversity, Equity and Inclusion at Navy Federal Credit Union

Julia Metcalf

AVP, Diversity, Equity and Inclusion
Navy Federal Credit Union

Adam Schmitt, Director, Customer Care Product Management at Macy's, Inc.

Adam Schmitt

Director, Customer Care Product Management
Macy's, Inc.

Liz Nix, Senior Managing Advisor at Jarrard Phillips Cate & Hancock, Inc

Liz Nix

Senior Managing Advisor
Jarrard Phillips Cate & Hancock, Inc

Frank Tomei, Sr. Director, CX Strategy and Operations at Adobe

Frank Tomei

Sr. Director, CX Strategy and Operations
Adobe

Raj Sivasubramanian, Voice of The Customer Program Manager at Airbnb

Raj Sivasubramanian

Voice of The Customer Program Manager
Airbnb

Ryan Finch, Director, Organizational Experience at Holzer Health System

Ryan Finch

Director, Organizational Experience
Holzer Health System

Beth Ard, VP, Customer Experience at Lumen Technologies

Beth Ard

VP, Customer Experience
Lumen Technologies

Dan Gingiss, Chief Experience Officer at The Experience Maker

Dan Gingiss

Chief Experience Officer
The Experience Maker

Omari Aarons, Founder & President at Aarons Group

Omari Aarons

Founder & President
Aarons Group

Alex Paquette, SVP, Customer Success and Support at IRONSCALES

Alex Paquette

SVP, Customer Success and Support
IRONSCALES

Kristin Flaherty, Sr. Manager, Customer Experience at Canon Medical

Kristin Flaherty

Sr. Manager, Customer Experience
Canon Medical

Heather Underhill, SVP of Client Operations & Experience at Teladoc Health

Heather Underhill

SVP of Client Operations & Experience
Teladoc Health

Brian Kaufman, Director, Customer Experience at Bespoke Post

Brian Kaufman

Director, Customer Experience
Bespoke Post

Evan Siegel, Vice President of AI Solutions for Financial Services at eGain

Evan Siegel

Vice President of AI Solutions for Financial Services
eGain

Steven Bibby, Director of Customer Success for Financial Services Solutions at eGain

Steven Bibby

Director of Customer Success for Financial Services Solutions
eGain

Andrea Walker, Senior Digital Experience Architect at BlastX

Andrea Walker

Senior Digital Experience Architect
BlastX

Michael Coleman, SVP, Global Channels at First Orion

Michael Coleman

SVP, Global Channels
First Orion

Daniel Rodriguez, CMO at Simplr

Daniel Rodriguez

CMO
Simplr

Sudhir Rajagopal, Research Director, Future of Customers and Consumers at IDC

Sudhir Rajagopal

Research Director, Future of Customers and Consumers
IDC

Janis Avila, Customer and Employee Experience Leader at Former Director, Employee Experience, Meta

Janis Avila

Customer and Employee Experience Leader
Former Director, Employee Experience, Meta

Chantel Wilson Chase, Associate Director, Quality Analytics, Insight and Experience at Alexion, AstraZeneca Rare Disease Business Unit

Chantel Wilson Chase

Associate Director, Quality Analytics, Insight and Experience
Alexion, AstraZeneca Rare Disease Business Unit

Nick Herbert, Director, Retail at Glassbox

Nick Herbert

Director, Retail
Glassbox

Jon Valenti, Principal, Customer & Marketing Practice at Deloitte

Jon Valenti

Principal, Customer & Marketing Practice
Deloitte

Jeff Fettes, CEO & Founder at Laivly

Jeff Fettes

CEO & Founder
Laivly

CXFS SPEAKERS

Natalie Higgins, SVP, Director of Customer Experience at Citizens Bank

Natalie Higgins

SVP, Director of Customer Experience
Citizens Bank

Patrice Scheyer, Director, Member Experience and Research at Apple Federal Credit Union

Patrice Scheyer

Director, Member Experience and Research
Apple Federal Credit Union

Pam G. Piligian, Chief Marketing Officer at Navy Federal Credit Union

Pam G. Piligian

Chief Marketing Officer
Navy Federal Credit Union

Mitch Rose, VP, Digital Strategy at J.P. Morgan

Mitch Rose

VP, Digital Strategy
J.P. Morgan

Tim Welsh, Vice Chair, Consumer and Business Banking, at U.S. Bank

Tim Welsh

Vice Chair, Consumer and Business Banking,
U.S. Bank

RanDee Platt, SVP, Senior Director of Customer Experience at Santander Bank N.A

RanDee Platt

SVP, Senior Director of Customer Experience
Santander Bank N.A

Alex Misiaszek, SVP, Experience Design Director NLU & Emerging Experiences at Truist

Alex Misiaszek

SVP, Experience Design Director NLU & Emerging Experiences
Truist

Sri Sankar, VP, Customer Strategy & Engagement at Nationwide

Sri Sankar

VP, Customer Strategy & Engagement
Nationwide

Todd Keith, SVP, User Experience & Design Director at Regions

Todd Keith

SVP, User Experience & Design Director
Regions

Timothy Parris, Vice President, Customer Inclusion Programming and Communications at Fidelity Investments.

Timothy Parris

Vice President, Customer Inclusion Programming and Communications
Fidelity Investments.

Jen Cardello, VP, User Experience Research & Insights at Fidelity

Jen Cardello

VP, User Experience Research & Insights
Fidelity

Chuck Rohrig, Executive Director, Member Advocacy at USAA

Chuck Rohrig

Executive Director, Member Advocacy
USAA

Sean Albertson, Director, Client Experience Measurement & Analytics at Charles Schwab

Sean Albertson

Director, Client Experience Measurement & Analytics
Charles Schwab

Doug Roerden, Head of Experience Design at FM Global

Doug Roerden

Head of Experience Design
FM Global

Dan Gingiss, Chief Experience Officer at The Experience Maker

Dan Gingiss

Chief Experience Officer
The Experience Maker

Trish Wethman, Chief Customer Officer at Best Egg, a Marlette Holdings Company

Trish Wethman

Chief Customer Officer
Best Egg, a Marlette Holdings Company

Rich Dorfman, VP, Customer Experience at Eastern Bank

Rich Dorfman

VP, Customer Experience
Eastern Bank

Lauren Kessler, Senior Manager, Digital Banking Strategy & Analytics at PenFed Credit Union

Lauren Kessler

Senior Manager, Digital Banking Strategy & Analytics
PenFed Credit Union

Erling Amundson, Member Experience Designer at Langley Federal Credit Union

Erling Amundson

Member Experience Designer
Langley Federal Credit Union

Jim McKeown, VP, Customer Experience and Mobility at Selective Insurance

Jim McKeown

VP, Customer Experience and Mobility
Selective Insurance

Seun Aiyese, SVP, Head of Member Engagement at Affinity Federal Credit Union

Seun Aiyese

SVP, Head of Member Engagement
Affinity Federal Credit Union

Brock Kasnick, Consultant, Former CXO at Honda Federal Credit Union

Brock Kasnick

Consultant, Former CXO
Honda Federal Credit Union

Tod Kiryazov, Chief Product Officer at Insurify, Inc.

Tod Kiryazov

Chief Product Officer
Insurify, Inc.

Daniel Souers, Chief Experience Officer at First Service Credit Union

Daniel Souers

Chief Experience Officer
First Service Credit Union

Mark Hindley

SVP, Managing Director, Digital Banking
Congent Bank

Greg Gant, Vice President, Advisory Services at Hitachi Solutions

Greg Gant

Vice President, Advisory Services
Hitachi Solutions

Rick DeLisi, Lead Research Analyst at Glia

Rick DeLisi

Lead Research Analyst
Glia

John Ryczek, Director, Branch Operations at Addition Financial

John Ryczek

Director, Branch Operations
Addition Financial

Leona Leong, VP of Customer Experience at Coconut Software

Leona Leong

VP of Customer Experience
Coconut Software

Landy Wingard, Vice President, Financial Services at Hitachi Solutions

Landy Wingard

Vice President, Financial Services
Hitachi Solutions

Wei Ding, Product Portfolio Strategist at Bureau of Consumer Financial Protection

Wei Ding

Product Portfolio Strategist
Bureau of Consumer Financial Protection

Mark Ryan, Chief Data Strategist at Finalytics.ai

Mark Ryan

Chief Data Strategist
Finalytics.ai

Alison Robart, Sales Director, Financial Services at Medallia

Alison Robart

Sales Director, Financial Services
Medallia

Dan Mercurio, Chief Revenue Officer at SigFig

Dan Mercurio

Chief Revenue Officer
SigFig

Puneet Mehta, Founder / CEO at Netomi

Puneet Mehta

Founder / CEO
Netomi

Aaron Christopher “A.C.” Evans, Co-Founder and CEO at Drips

Aaron Christopher “A.C.” Evans

Co-Founder and CEO
Drips

Rich Campanaro

SVP
Amsive

Philipp Cannons, Head of Emerging Products at SigFig

Philipp Cannons

Head of Emerging Products
SigFig

Vijai Shankar, VP of Product and Growth Marketing at Uniphore

Vijai Shankar

VP of Product and Growth Marketing
Uniphore

Luke Moore, Chief Revenue Officer at Chattermill

Luke Moore

Chief Revenue Officer
Chattermill

Ansh Kanwar, VP, Product Platform and Infrastructure at Reltio

Ansh Kanwar

VP, Product Platform and Infrastructure
Reltio

Kelly Wagner-Grull, Director Member Experience, Innovation & Digital Services at Credit Union of Colorado

Kelly Wagner-Grull

Director Member Experience, Innovation & Digital Services
Credit Union of Colorado

Riccardo Zane, VP, Business Solutions at Appnovation

Riccardo Zane

VP, Business Solutions
Appnovation

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