CXFS 2020

November 09 - 10, 2020

Renaissance Boston Waterfront Hotel, Boston MA

Pam G. Piligian, SVP, Marketing & Communications at Navy Federal Credit Union

Pam G. Piligian

SVP, Marketing & Communications
Navy Federal Credit Union

Check out the incredible speaker line-up to see who will be joining Pam G..

Download The Latest Agenda

Day Two July 22, 2020 Channel of Choice – The Future of Customer Touchpoints

Wednesday, July 22nd, 2020

9:00 AM Keynote: CX at America's Favorite Credit Union, Navy Federal, Where Our Members Truly are the Mission

The journey from member focus to member obsession is a complex one, a journey that requires upping our game to meet member growing expectations.  We're elevating member experience from a theory to a thriving discipline with evolved metrics and service delivery,  all aimed at winning market share by winning over new members, each and every day.
• Staying True to Our Mission and Values   
• Evolving to Compete with FinTechs 
• Disciplined Focus on the Whole 
• Lesson: winning at CX isn't for the weak hearten. 

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