Day Two July 22, 2020 Channel of Choice – The Future of Customer Touchpoints
Wednesday, July 22nd, 2020
The journey from member focus to member obsession is a complex one, a journey that requires upping our game to meet member growing expectations. We're elevating member experience from a theory to a thriving discipline with evolved metrics and service delivery, all aimed at winning market share by winning over new members, each and every day.
• Staying True to Our Mission and Values
• Evolving to Compete with FinTechs
• Disciplined Focus on the Whole
• Lesson: winning at CX isn't for the weak hearten.