Chuck is a Senior Experience Owner for Property & Casualty Insurance at USAA where he uses Human Centered Design, Process Engineering, and Business/IT Agile methodologies to improve member journeys. He leads a team of Experience Owners, who own billing and money movement experiences. Chuck and his team are accountable to make sure member experiences are easy, considerate, compliant, and continuously improving.
Chuck has 12 years of experience in the Financial Services industry, including previous Bank and Fraud efforts to develop Experience Strategy, facilitation of Strategic Business Transformation for the Property & Casualty Company, and deep Process Excellence work and team leadership. He is a U.S. Air Force veteran and has degrees in Computer Science and Graphic Design. Chuck is also an avid ultimate frisbee player and table top gamer.
Check out the incredible speaker line-up to see who will be joining Chuck.
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