Lauren Kessler is the Customer Experience Lead for PenFed Credit Union. Her focus is on deepening the core of our existing memberbase and is rolling out the organizations first loyalty program. Lauren has spent her career drawing connections between the needs of users and the goals business in order to develop experiences that delight customers and drive business value. Prior to joining PenFed Credit Union, Lauren was a consultant with SapientRazorfish, working on digital transformations within the hospitality and non-profit sectors.
Lauren holds a BFA in graphic design and photography from Parsons School of Design and an MBA from UMD’s Smith School of Business.
Check out the incredible speaker line-up to see who will be joining Lauren.
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