CXFS 2020

November 09 - 10, 2020

Renaissance Boston Waterfront Hotel, Boston MA

Natalie Higgins, SVP, Director of Customer Experience at Citizens Bank

Natalie Higgins


SVP, Director of Customer Experience
Citizens Bank

Check out the incredible speaker line-up to see who will be joining Natalie.

Download The Latest Agenda

Day One July 21, 2020 Setting Up for Success: Driving A CX Transformation Throughout Your Organization

Tuesday, July 21st, 2020


8:20 AM Keynote: “Customers-First” Digital Transformation – A Channel-Driven Approach to Listening to Your Customers

• Driving usefulness and usability in digital channels
• Prioritizing change with a customer segment lens
• Analyzing channel utilization and digital migration 

9:15 AM Q&A With Morning Speakers

You’ve just heard from our morning keynotes, and we know you have questions! During this mini session, we invite the speakers back on stage for a conversation with the audience. 

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