CXFS 2020
November 09 - 10, 2020
Renaissance Boston Waterfront Hotel, Boston MA
Natalie Higgins
SVP, Director of Customer Experience
Citizens Bank
Check out the incredible speaker line-up to see who will be joining Natalie.
Download The Latest AgendaDay One July 21, 2020 Setting Up for Success: Driving A CX Transformation Throughout Your Organization
Tuesday, July 21st, 2020
8:20 AM Keynote: “Customers-First” Digital Transformation – A Channel-Driven Approach to Listening to Your Customers
• Driving usefulness and usability in digital channels
• Prioritizing change with a customer segment lens
• Analyzing channel utilization and digital migration
9:15 AM Q&A With Morning Speakers
You’ve just heard from our morning keynotes, and we know you have questions! During this mini session, we invite the speakers back on stage for a conversation with the audience.
