Amanda Flashner

Chief Experience and Communications Officer LendingPoint

Amanda Flashner oversees LendingPoint’s efforts to create a customer-powered culture using quantitative data and customer insights to advise executives and product development on customer pain points, decision drivers, and unmet needs. Under her direction, LendingPoint’s Net Promoter Score has increased to an impressive 86%.

Amanda uses data and storytelling to bring a customer’s journey to life. By rejecting a one-size fits all mentality and winning customers one at a time, she is supporting LendingPoint’s mission of democratizing access to credit and focusing on improving the credit consumer experience throughout the industry.