Bradly Sax

Vice President, Customer Strategy & Experience Lendlease

Bradly is a skilled and passionate customer experience (CX) and operational excellence (OpEx) practitioner and thought leader that possesses a strategic, proactive, and inclusive approach to driving change that results in customer-centered business growth. Bradly serves as the VP of Customer Strategy and Experience for Lendlease in the Americas region. Lendlease, a globally integrated real estate group, with over six decades of experience specializes in development, design, placemaking, construction and investments to deliver iconic and successful places. Prior to his role at Lendlease, Bradly led the customer experience and operational excellence practices for Delaware North, a global leader in hospitality that operates at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, Disney, regional casinos and many other large venues and special places across four continents. The company’s 60,000+ associates serve more than 500 million guests annually. https://www.linkedin.com/in/bradlysax/