Speakers
Chief of Staff, Digital Research & Strategy
Wells Fargo
Head of Design, Wealth Management
U.S. Bank
VP Customer Experience Strategy & Engagement,
Nationwide
Chief Customer Officer
Best Egg
EVP, Head of UX
Regions Bank
SVP, Experience Design Director II, NLU & Emerging Experiences
Truist
Executive Director, Digital Strategy, Content
JP Morgan
Head of UX Product Strategy, Channels & Capabilities, Core & Invest
Vanguard
Head of UX Product Strategy, Channels & Capabilities, Core & Invest
Vanguard
VP, Customer Experience
Eastern Bank
Head of Experience Design
FM Global
Senior Manager, Strategy and Analytics
Discover Financial Services
Director, Engagement Strategy & Omni-channel Marketing
Prudential Group Insurance
SVP, Head of Retail & Member Engagement
Affinity Federal Credit Union
VP, Product Development
Mastercard
VP, Customer Experience and Mobility
Selective Insurance
Head of Customer Experience & Pricing Strategies Team
PKO Bank Polski
Executive Director, Digital Solutions Management
Morgan Stanley
Chief Research and Digital Experience Officer
MSU Federal Credit Union
Director, Organizational Change & Transformation
State Farm
Senior Manager, Digital and Performance Marketing
SECU of Maryland
Director Member Experience, Innovation & Digital Services
Credit Union of Colorado
Director, Senior Experience Owner, P&C Insurance Advocacy
USAA
Principal UX Researcher
BECU
Founder & CXO
CX4ROCKS, LLC
SVP, Chief Retail Banking & Experience Officer
Navigant Credit Union
SVP, Director of Marketing
Middlesex Savings Bank
Customer Experience Strategist
(Former Meta/ JPMorgan Chase & Co.)
Senior Marketing Manager
PBMares LLP
Chief Technology Officer
Effortless CX Consultants
Former Head of Customer Experience, Corporate Communications and Marketing
Penn National Insurance
Director, Consumer Marketing
Assurance IQ (Prudential)
Director, Digital Client Experience, Personalization
Franklin Templeton Investments
Director, Client Strategies & Analytics
Franklin Templeton Investments
CX-PROTM, EdM, Founder & CEO
HorizonCX, LLC
Sr. Director of Product Marketing
Cresta