CXFS 2020

November 09 - 10, 2020

Renaissance Boston Waterfront Hotel, Boston MA

Aaron Leinker


Small Business Strategy, Product Innovation
Bank of America

Check out the incredible speaker line-up to see who will be joining Aaron.

Download The Latest Agenda

Day Two July 22, 2020 Channel of Choice – The Future of Customer Touchpoints

Wednesday, July 22nd, 2020


9:40 AM Keynote: The Right Mix: How BofA’s High-Tech/High-Touch Strategy is Improving Satisfaction and Driving Growth

Bank of America is committed to responsible growth. A core component of this strategy is our approach to Client Care. Over the past 5 years, we have transformed to include a world-class client feedback program that enables us to understand our clients’ needs and expectations as they evolve. We are making strides to deepen relationships, grow balances and decrease attrition by exceeding client expectations. During this keynote presentation, attendees will gain insights into:
•Our client feedback program – transforming feedback into actionable insights
•High-touch and high-tech tactics
•Evolving client expectations and implications to tools and workforce

Our Sponsors: