CXFS 2020

November 09 - 10, 2020

Renaissance Boston Waterfront Hotel, Boston MA

Arya Kalla, VP, Product Management & Analytics at Capital One

Arya Kalla


VP, Product Management & Analytics
Capital One

Check out the incredible speaker line-up to see who will be joining Arya.

Download The Latest Agenda

Day One July 21, 2020 Setting Up for Success: Driving A CX Transformation Throughout Your Organization

Tuesday, July 21st, 2020


9:00 AM Keynote: Why Is Your CX Failing?

You have done everything you could to enable better CX:  you have the right strategy, the right metrics, great designs and visualization tools, the right talent, and yet, you are only able to move the needle in the margins.  What now? Join Arya Kalla to  who is responsible for leading multiple cross functional teams at Capital One to achieve growth and customer experience enhancements, Arya Kalla will share her expertise on how CX practioners can change the paradigm on what you need to do to move your CX to the next level.
•Taking a deeper look at your CX
•Understanding what you’re doing wrong 
•Actionable takeaways to move the needle across multiple 

9:15 AM Q&A With Morning Speakers

You’ve just heard from our morning keynotes, and we know you have questions! During this mini session, we invite the speakers back on stage for a conversation with the audience. 

1:55 PM Panel: Building Your Best Design Team

Maximizing the effectiveness of your design team from the start is critical to your organization’s success. During this discussion, our UX leaders talk tactics for doing their best to prepare their teams to build in flexibility for what is to come. Our panelists will cover:
• Managing change
• Growing and sustaining a team
• Keeping UX’ers engaged and constantly refreshed to take on all the new and varied challenges that get thrown our way to solve

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