CXFS 2020

November 09 - 10, 2020

Renaissance Boston Waterfront Hotel, Boston MA

Beth Tullos, SVP, Enterprise Client Experience & Strategy at BB&T Now Truist

Beth Tullos

SVP, Enterprise Client Experience & Strategy
BB&T Now Truist

Check out the incredible speaker line-up to see who will be joining Beth.

Download The Latest Agenda

Day Two July 22, 2020 Channel of Choice – The Future of Customer Touchpoints

Wednesday, July 22nd, 2020

5:00 PM Bank Led Roundtable Discussions:

Be sure to join these interactive roundtable sessions and take a deep dive into the specific areas you came to discuss. Opportunities to sit and learn from executives like these do not exist elsewhere. Take control of your own event experience. 
• Take a deep dive into a niche topic in an informal setting moderated by one of your peers
• Don’t miss out on the discussions you want to participate in—you’ll get to select a new topic after 20 minutes

#1 Contextual Learning and AI vs. Traditional VOC Surveys: Is There Room For Both in Any Company’s VOC Suite?
Beth Tullos, SVP, Enterprise Client Experience & Strategy, BB&T Now Truist

#2 Optimizing CX Through The Voice Of Your Customer
Michael Hennon, VP, Core Transformation, First Republic Bank 

#3 Launching a Loyalty Bundling Program: Getting Buy-in From the Executive Team and Forming Cross-Functional Teams 
Lauren Kessler, Customer Experience Strategy, PenFed Credit Union 

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