Day Two July 22, 2020 Channel of Choice – The Future of Customer Touchpoints
Wednesday, July 22nd, 2020
Be sure to join these interactive roundtable sessions and take a deep dive into the specific areas you came to discuss. Opportunities to sit and learn from executives like these do not exist elsewhere. Take control of your own event experience.
• Take a deep dive into a niche topic in an informal setting moderated by one of your peers
• Don’t miss out on the discussions you want to participate in—you’ll get to select a new topic after 20 minutes
#1 Contextual Learning and AI vs. Traditional VOC Surveys: Is There Room For Both in Any Company’s VOC Suite?
Beth Tullos, SVP, Enterprise Client Experience & Strategy, BB&T Now Truist
#2 Optimizing CX Through The Voice Of Your Customer
Michael Hennon, VP, Core Transformation, First Republic Bank
#3 Launching a Loyalty Bundling Program: Getting Buy-in From the Executive Team and Forming Cross-Functional Teams
Lauren Kessler, Customer Experience Strategy, PenFed Credit Union