CXFS 2020

November 09 - 10, 2020

Renaissance Boston Waterfront Hotel, Boston MA

Brian Lamb, EVP, Head of Retail Banking at Fifth Third Bank

Brian Lamb


EVP, Head of Retail Banking
Fifth Third Bank

Check out the incredible speaker line-up to see who will be joining Brian.

Download The Latest Agenda

Day Two July 22, 2020 Channel of Choice – The Future of Customer Touchpoints

Wednesday, July 22nd, 2020


9:20 AM Keynote: How Retail Is Raising The Bar On Customer Expectations, And Why You Need To Care!

Amazon, Apple, Netflix – what do these three companies have in common? We’ll give you a hint, it has nothing to do with disruption! The answer: these three companies are focused on customer-centricity and experience, above all else. 
• Meeting changing customer and client expectations around financial services 
• Busting the myth around technology alone as a disrupter
• Understanding how failing to be customer-centric is the biggest threat to your business

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