Day Two July 22, 2020 Channel of Choice – The Future of Customer Touchpoints
Wednesday, July 22nd, 2020
Amazon, Apple, Netflix – what do these three companies have in common? We’ll give you a hint, it has nothing to do with disruption! The answer: these three companies are focused on customer-centricity and experience, above all else.
• Meeting changing customer and client expectations around financial services
• Busting the myth around technology alone as a disrupter
• Understanding how failing to be customer-centric is the biggest threat to your business