CXFS 2020

November 09 - 10, 2020

Renaissance Boston Waterfront Hotel, Boston MA

Chris Hill, Director of Digital Experience at Alliant Credit Union

Chris Hill


Director of Digital Experience
Alliant Credit Union

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda

Day One July 21, 2020 Setting Up for Success: Driving A CX Transformation Throughout Your Organization

Tuesday, July 21st, 2020


1:55 PM Panel “Culturizing” The Experience

As Freddie Simhauser put it during our last session, there is an art and science behind people and organizations who are excelling at culture. During this interactive panel, our culture experts will dive deeper into discussion around how their organizations are “Culturizing” the experience for both customers and employees.

•Achieving executive buy-in in order to embed CX and EX practices deep within your organization’s culture
•The #1 tip our panelists have for  streamlining culture and experience across the institution
•Panelist share: If I could do one thing differently, I would… 

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