Claudine Murphy

Claudine Murphy is the Director of Customer Experience for Sallie Mae’s Office of the Customer Advocate. She has been with Sallie Mae for 17 years and has worked in a variety of roles, including Operations, Training and Education, Product Management and Product Development. 

As the Director of Customer Experience, she works closely with business and risk partners across the company to drive Customer Experience improvements and remediate risks revealed during complaint research. She created an implemented this process in 2015, and continuously works to refine and optimize it. As a result, many operational and systemic changes have been implemented, driving improved Customer Experience and reducing repeat complaints about avoidable issues.