Erich Dietz

Erich Dietz has 20 years of executive experience spanning consulting, business development, and solutions architecture. At InMoment, Erich works with strategic, enterprise brands to ensure their CX efforts support  critical business measures including; revenue generation, operational efficiency, cross-channel service alignment, customer retention, base management, loyalty, and brand advocacy. He is an Adjunct Professor and Board Member for Rutgers CX Master’s Certificate Program and a designated CXPA Expert and regular contributor.