CXFS 2020

November 09 - 10, 2020

Renaissance Boston Waterfront Hotel, Boston MA

Freddie Simshauser, Vice President of Culture at Vystar Credit Union

Freddie Simshauser


Vice President of Culture
Vystar Credit Union

Check out the incredible speaker line-up to see who will be joining Freddie.

Download The Latest Agenda

Day One July 21, 2020 Setting Up for Success: Driving A CX Transformation Throughout Your Organization

Tuesday, July 21st, 2020


1:25 PM Keynote: Lessons From Amazon

Culture is soft and fluffy for most people. But that doesn't mean there isn't a science behind the people and organizations that do it well. Freddie Simshauser has an eclectic mix of back story, experience and skills which has propelled him around the globe on many adventures. From Brazilian rain forests to the beautiful city of Budapest he has taught thousands of people on the importance of Emotional Intelligence, Trust and Authenticity. For the last 15 years he worked for one of the largest companies on earth, first in operations and later building and crafting their leadership programs. He's now on a quest, sharing what he's learned along the way and helping to inspire and build the leaders of tomorrow.
• Discover the 3 laws: Enlighten, Engage, and Enable.
• Understand why they must be done in a certain order
• Learn how and why orgs that exceed in this realize a 700% increase in net profit

1:55 PM Panel “Culturizing” The Experience

As Freddie Simhauser put it during our last session, there is an art and science behind people and organizations who are excelling at culture. During this interactive panel, our culture experts will dive deeper into discussion around how their organizations are “Culturizing” the experience for both customers and employees.

•Achieving executive buy-in in order to embed CX and EX practices deep within your organization’s culture
•The #1 tip our panelists have for  streamlining culture and experience across the institution
•Panelist share: If I could do one thing differently, I would… 

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