Day One July 21, 2020 Setting Up for Success: Driving A CX Transformation Throughout Your Organization
Tuesday, July 21st, 2020
According the Financial Brand’s Digital Banking Report, a 2020 study states that consumers are seeking a stronger integration of human and digital capabilities while engaging with financial institutions. While digital capabilities continue to evolve, consumers still demand a high level of trust and human interaction. Leading the Innovation Team and strategy for HSBC, Jeremy Balkin shares how the organization continuously strives to strike a balance between the digital and human experience. During this keynote, Jeremy will share:
•How the financial services industry is currently marrying technology and human interaction to enhance their customer strategy
•How HSBC is integrating automation into their own customer strategy
•Insights into the future of automation
You’ve just heard from our morning keynotes, and we know you have questions! During this mini session, we invite the speakers back on stage for a conversation with the audience.