CXFS 2020

November 09 - 10, 2020

Renaissance Boston Waterfront Hotel, Boston MA

Jeremy Balkin, Head of Innovation at HSBC

Jeremy Balkin

Head of Innovation

Check out the incredible speaker line-up to see who will be joining Jeremy .

Download The Latest Agenda

Day One July 21, 2020 Setting Up for Success: Driving A CX Transformation Throughout Your Organization

Tuesday, July 21st, 2020

8:40 AM Keynote: How Automation In Financial Services Makes Us More Human

According the Financial Brand’s Digital Banking Report, a 2020 study states that consumers are seeking a stronger integration of human and digital capabilities while engaging with financial institutions. While digital capabilities continue to evolve, consumers still demand a high level of trust and human interaction. Leading the Innovation Team and strategy for HSBC, Jeremy Balkin shares how the organization continuously strives to strike a balance between the digital and human experience. During this keynote, Jeremy will share:
•How the financial services industry is currently marrying technology and human interaction to enhance their customer strategy
•How HSBC is integrating automation into their own customer strategy 
•Insights into the future of automation 

9:15 AM Q&A With Morning Speakers

You’ve just heard from our morning keynotes, and we know you have questions! During this mini session, we invite the speakers back on stage for a conversation with the audience. 

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