CXFS 2020

November 09 - 10, 2020

Renaissance Boston Waterfront Hotel, Boston MA

Jim Couch, Director, User Experience Strategy & Design at Nationwide

Jim Couch


Director, User Experience Strategy & Design
Nationwide

Check out the incredible speaker line-up to see who will be joining Jim.

Download The Latest Agenda

Day Two July 22, 2020 Channel of Choice – The Future of Customer Touchpoints

Wednesday, July 22nd, 2020


11:50 AM Panel: Applying Design Thinking And Rigorous User Data Analysis

This session will dive into how financial institutions can apply design thinking and rigorous user data analysis to stimulate innovation, envision new possibilities, reduce development risk and create financial services experiences that yield deeper relationships with existing customers and help win new ones.

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